Landen McLennan
Waco,Texas
Summary
Efficiently trained and well versed on the companies standards, I am open to learning new skills and am a quick and hands on learner. Customer Service is my too priority when it comes to anything and am always making sure the customers / providers needs are met
Overview
10
10
years of professional experience
Work History
Customer Advocate
Health Care Service Corporation
Waco, TX
08.2023 - Current
- Efficiently did research on claims and benefits issues / inquiries using all the resources provided
- Spoke with providers to resolve issues on provider side to make sure all claims and benefits were quoted / adjusted correctly
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers in navigating the company website for answers to commonly asked questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Digital Marketing Manager
Buttery Motorcross inc.
06.2021 - 06.2022
- Managed all branding and marketing
- Fast paced environment interacting with all team members to ensure efficiency with incoming and outgoing resources
- Actively listening to identify areas of opportunity and adapt to work effectively and cohesively as a team
- Intentional inclusion of all team members to ensure a healthy team environment where everyone feels comfortable to share and be as creative as possible
Sales Associate
Tecovas
01.2017 - 01.2022
- Excellent team player in a fast-paced environment
- Provide friendly and excellent customer service
- Work all areas in store, answer phones, greet and communicate with customers
- Checking on customers to ensure they were taken care of
- Participated in additional training courses when needed
- Performed other related duties and assignments as needed and as assigned by supervisor
Security Guard
BPD Security
Waco, Texas
01.2015 - 01.2017
- Inspect and patrol the perimeter and grounds at regular intervals
- Monitor surveillance cameras for suspicious activity
- Monitor public access and ensure the security of all staff and visitors
- Exhibit a physically fit, authoritative presence to help deter criminal behavior
Education
High School Diploma - K - 12th Grade
Bosqueville ISD
01.2022
Bachelor of Science - Criminal Justice
Dallas Baptist University
01.2017
Skills
- Branding
- Digital Marketing
- Customer Service
- RIG Trained
- AIL/ MHR Inventory trained
- Trained proficiently in benefits / claims
References
- Phil's Sales, 254-349-4284, sunshinedr@gmail.com
- Dana Rigney, 254-315-5211, mgordon@gmail.com
- Marc Gordon, 254-315-5211, mgordon@gmail.com
Languages
English
Timeline
Customer Advocate
Health Care Service Corporation
08.2023 - Current
Digital Marketing Manager
Buttery Motorcross inc.
06.2021 - 06.2022
Sales Associate
Tecovas
01.2017 - 01.2022
Security Guard
BPD Security
01.2015 - 01.2017
High School Diploma - K - 12th Grade
Bosqueville ISD
Bachelor of Science - Criminal Justice
Dallas Baptist University