LANDIA GEDEUS
Fort Washington
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Experience in gaming industry. Adept at managing high-pressure environments with precise attention to game rules and regulations. Strong focus on team collaboration and achieving results. Expertise in customer interaction, conflict resolution, and maintaining a positive ambiance on the casino floor contributes to achieving outstanding results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Table Game Dealer
MGM Resorts
Oxon Hill, MD
08.2023 - 04.2025
- Engaged with over 100 people daily, providing exceptional service and fostering a welcoming environment for a diverse range of players from various ethnic backgrounds.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Collaborated with a team of 20+ dealers and floor staff to create cohesive and efficient gaming experience, contributing to a 15% increase in customer satisfaction ratings.
Service Desk Intern
The Carlyle Group
Washington, DC
08.2024 - 01.2025
- Implemented and maintained MDM policies on company-issued smartphones and tablets, ensuring data security and compliance with corporate guidelines.
- Collaborated with team members to develop best practices for handling complex technical issues.
- Provided technical support to users, resolving issues efficiently and enhancing user satisfaction.
- Implemented and maintained crucial IT security measures, including MDM, active directory, mobile compliance, software updates, and computer imaging, safeguarding the organization's data and assets.
Intern
Piergiorgio Palace Hotel
Sosua, Dominican Republic
08.2021 - 12.2021
- Managed key aspects of operations, handling guest accommodation based on customer needs.
- Delivered courteous professional support for travelers from diverse cultural backgrounds, handling check-in processes.
- Coordinated room assignments and maintained accurate reservation records for optimal guest experience.
- Assisted in daily operations, ensuring efficient front desk management and guest services.
Education
BBA - Business Management
UTESA
Santiago de los Caballeros, Dominican Republic03.2023
Skills
- Reliability and punctuality
- Excellent customer service
- Team player mentality
- Guest service
- Dealer training
- Customer service
- Problem-solving
- Active listening
Certification
- Information Technology, Year Up United - January 2024-January 2025
- Cybersecurity Certified, Per Scholas - April 2024- July 2024
- Table Game Dealer training
AREAS OF EXPERTISE
Information Security | Collaboration and Teamwork | Customer Service | Active Listening | Time Management | User Account Management
Languages
Spanish
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Service Desk Intern
The Carlyle Group
08.2024 - 01.2025
Table Game Dealer
MGM Resorts
08.2023 - 04.2025
Intern
Piergiorgio Palace Hotel
08.2021 - 12.2021
BBA - Business Management
UTESA