JiaHui Kuang
Malden,MA
Summary
At Encore Boston Harbor, I excelled as a Table Game Dealer, adeptly managing high-stress situations and ensuring a professional, welcoming atmosphere. My keen observation and quick decision-making skills enhanced game security and customer loyalty. With a strong foundation in gaming regulations and exceptional customer service, I consistently provided an enjoyable and fair gaming experience.
Overview
2
2
years of professional experience
Work History
Table Game Dealer
Encore Boston Harbor
08.2022 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Inspected table games and equipment to confirm proper function.
Education
GED -
TaiShan Community College
TaiShan, China07-1999
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
- Understanding of gaming regulations
- Quick Decision Making
- Strong mathematical skills
- Table management
- Game management
- Game rules knowledge
Languages
Chinese (Mandarin)
Chinese (Cantonese)
English
Timeline
Table Game Dealer
Encore Boston Harbor
08.2022 - Current
GED -
TaiShan Community College
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