Landius Holmes
Columbus
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TSYS
01.2012 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Carver High School
Columbus, GA05.2012
Skills
- Report Generation
- Call Management
- Account Updating
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Consultative Sales
- Complaint Resolution
- Information Security
- Product Knowledge
- Upselling and Cross-Selling
Timeline
Customer Service Representative
TSYS
01.2012 - 02.2022
High School Diploma -
Carver High School
Similar Profiles
Katherine Bledsoe DeWinterKatherine Bledsoe DeWinter
Business System Consultant at TSYSBusiness System Consultant at TSYS
Magen PaskoMagen Pasko
Customer Service Representative at TSYSCustomer Service Representative at TSYS
Meyers GarrettMeyers Garrett
Machine Operator at TSYSMachine Operator at TSYS
Jalesa JohnsonJalesa Johnson
Customer Service Representative Lead at TSYSCustomer Service Representative Lead at TSYS
Shannon ShumakerShannon Shumaker
Medical Receptionist at Pediatric Associates, Inc.Medical Receptionist at Pediatric Associates, Inc.