Dedicated professional with strong customer service and operational skills. Proven ability to thrive in fast-paced environments and deliver efficient service across various roles.
Overview
11
11
years of professional experience
Work History
Merchandiser
Pepsi Co.
Springfield, IL
01.2025 - 04.2026
Created and arranged product displays to attract customer attention.
Managed product displays to enhance visibility and drive sales.
Stocked and restocked shelves with products to maintain inventory levels.
Maintained store standards by organizing products and ensuring cleanliness.
Inventory & Orders
Lifeguard
Universal Studios Volcano Bay
Orlando, FL
01.2023 - 01.2025
Ensured comprehensive safety at park, protecting guests and staff
Monthly training and drills to keep skills sharp
Weekly audits (skill audits, visual audits, live audits)
Monitored water safety while fostering positive guest interactions
Operated slides and heavy machinery, maintaining strict safety protocols
Construction Worker
01.2018 - 01.2025
Drywalling
Demolition
Bathroom remodeling
Flooring/Tiling
HVAC
Server
Slate
Orlando, FL
01.2020 - 01.2023
Greeted and seated customers in a timely and friendly manner
Took orders and provided recommendations on food and drinks
Monitored tables to ensure customer satisfaction and timely service
Managed cash and credit card payments, and balanced drawer at the end of each shift
Maintained cleanliness of dining area and assisted with restocking and cleaning duties
All while keeping the highest standards in the restaurant industry
Cook
Zoe’s Kitchen
Orlando, FL
01.2018 - 01.2023
Prepared food according to specified recipes and company standards
Maintained food quality and freshness by rotating inventory and monitoring expiration dates
Maintained cleanliness and sanitation of kitchen area and equipment
Assisted with inventory, ordering, and receiving of supplies
Followed safety and health guidelines set by the company and state regulations
Server
Flippers Pizzeria
Orlando, FL
01.2017 - 01.2019
Assisted customers with menu selection and provided recommendations based on their preferences.
Prepared salads, pizzas, sandwiches, and other menu items as per customer requests.
Served food and beverages efficiently while ensuring high standards of cleanliness and food quality.
Managed multiple tables with a positive attitude and excellent communication skills.
Cashier
Nature's Table
Orlando, FL
01.2015 - 01.2017
Provided exceptional customer service by greeting customers, taking orders, and processing payments.
Maintained a clean and organized work area while ensuring accuracy in handling cash and credit card transactions.
Prepared and packaged meals for take-out orders while adhering to strict food safety guidelines.
Collaborated with team members to ensure smooth operations and timely service to customers.
Education
Associate of Science - Fire Science
Lincoln Land Community College
Springfield, IL
05-2028
High School Diploma -
Dr. Phillips high school
01-2018
Skills
EMT certified under Nation Registry
CPR and first aid certified
Eagle Scout
Excellent customer service skills
Computer/POS skills
Bloodborne pathogens certification
Microsoft word/Office/excel skills
Strong communication skills
Ability to work in a fast-paced environment
Ability to multitask and prioritize tasks
Knowledge of food safety and sanitation practices
De-escalating situations and ensuring every guest leaves happy