Security and Operations manager with significant leadership experience in Supervision, Operational Processes, Risk Management, Security, Loss Prevention, V.I.P Protection, First Line Medical Assistance, Administration and Customer Service. Proven experience in collaborating with senior management in problem resolution, departmentalizing security protocol and change management. Accustomed to working in a fast-paced environment, managing multiple projects, and serving as the “go to” person for creative solutions, program design, and troubleshooting.
Merchandising professional with proven track record of enhancing store layout and product presentation to maximize sales. Known for strong collaboration with teams to meet and exceed goals in dynamic environments. Flexible and reliable, skilled in inventory management and customer insights.
Work History
Merchandiser
5 Years
Frito Lay | 01.2021 - 01.2026
King soopers, safeway,walmart, filling and rotating product in main isle end caps and displays
Filled and rotated products in main aisle end caps and displays at King Soopers, Safeway, and Walmart to enhance product visibility.
Constructed and arranged promotional displays in store to attract customer attention. As well as cultivating good repore and commucation
Collaborated with store management and order writers to ensure effective product placement and inventory management.
Snow plow/removal & Air sweeper broom bear driver/manager
Planed, directed, scheduled and assigned work orders and related activities involved in street cleaning and snow removal and porting assignments
Assigned and carried out work orders and maintenance projects; monitored work flow and project status; reviewed work products and methods.
Oversaw administration and contributed to staff development, training, performance management, and employee relations.
Responsible for the effective management and administration to include providing input into staff development and training, performance management and employee relations
Oversaw job sites to ensure work progress and provide training; directed investigations and resolutions of consumer and operational complaints in jurisdiction areas.
Completed various administrative tasks to support daily operations. and reviewed work orders and processes; implemented work processes and safety standards; maintained and monitored inventory of equipment, parts, tools and supplies; advised staff on difficult issues and made decisions on exceptional situations to manage and implement appropriate services and assistance
Snow plow/removal & Air sweeper driver/supervisor
3 Years
C.A.M SERVICES | 01.2013 - 01.2016
Planed, directed, scheduled and assigned work orders and related activities involved in street cleaning and snow removal assignments
Assigned and executed work orders for operations and maintenance projects; monitored workflow and project status.
Supervised and administered staff development and training, performance management, and employee relations.
Visited job sites to oversee work in progress and provide any additional training and direction; directed the investigation and correction of consumer and operational complaints within areas of jurisdiction.
Oversaw job sites to ensure progress and provide training; directed investigation and resolution of consumer and operational complaints within jurisdiction.
Reviewed and completed work orders; implemented safety standards and effective work processes; maintained inventory of equipment, parts, tools, and supplies; advised staff on complex issues and made decisions for optimal service delivery.
Managed common area maintenance tasks to ensure cleanliness and functionality.
Maintenance and Operational Manager
3 Years
Central Development | 01.2010 - 01.2013
Acted as the primary liaison to outside law enforcement agencies, addressing legal issues on property sites and responding to major emergencies during and after hours as needed.
Visited job sites to oversee work in progress and provide needed direction; directed the investigation and correction of consumer and operational complaints within areas of jurisdiction.
Recommended changes to procedures and practices to enhance operational efficiency; evaluated alternatives for work execution and attended project review meetings to assess ongoing construction and maintenance progress.
Oversaw job sites to ensure work progress met standards and directed investigations and resolutions of consumer and operational complaints within jurisdiction.
Investigations/ Patrol
2 Years
US Security Associates | 01.2009 - 01.2011
Conducted unarmed patrols at Coors Field during and after ball games and special events.
Managed investigations to resolve internal and external issues reported by client, enhancing client trust and satisfaction.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Security Personnel/Supervisor
1 Year
CSEM Event Services | 01.2009 - 01.2010
Supervised security personnel and events, conducting investigations, loss prevention, patrol, and emergency medical situations.
Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Monitored and authorized entrance and departure of employees and visitors, preventing theft and ensuring security of premises.
Documented daily activities and irregularities, including equipment or property damage, theft, unauthorized presence, and unusual occurrences.
Circulated among visitors, patrons, and employees to preserve order and protect property.
Licensed Security and Bodyguard Services
3 Years
JCJ Executive Protection | 01.2006 - 01.2009
Controlled crowds during concerts and sporting events at various venues throughout Colorado and acted as first responder for medical issues. Secured safety of professional athletes and officials during and after events, conducting threat assessments and preparing safe travel routes. Delivered personal protection for performers and their families during visits to Denver, ensuring their security and peace of mind. Directed the use of communication equipment, managed the analysis and assessment of risk, threat and vulnerability, detection of chemicals and explosives, operation of different security measures, as well as mob screening and control
Conducted thorough risk assessments to identify potential threats to clients.
Implemented security protocols to ensure client safety during high-profile events.
Monitored surroundings for suspicious activity, maintaining vigilance at all times.
Security Agent
2 Years
Double Tree Hotel & Suites | 01.2006 - 01.2008
Secured hotel facilities and ensured the safety and welfare of guests and hotel personnel. Managed crowd control, V.I.P protection, guest relations, emergency medical issues, internal security investigations, and report documentation.
Monitored premises to ensure safety and security of guests and staff.
Conducted routine inspections of hotel facilities for potential hazards.
Responded promptly to incidents, maintaining a calm environment during emergencies.
Loss Prevention Investigator
1 Year
Sears, Roebuck and CO. (Aurora Mall) | 01.2006 - 01.2007
Utilized CCTV systems for detection, investigation, and resolution of internal and external dishonesty, contributing to a safer store environment. Assisted store management with audit programs to enhance operational controls and physical security, implementing scheduled safety inspections. Ensured accurate report writing, effective record keeping, and proper retention of evidence to support investigations. Acted as the liaison between the company and outside law enforcement agencies.
Conducted investigations into theft incidents to identify patterns and prevent future losses.
Collaborated with store management to develop and implement loss prevention strategies.
Analyzed surveillance footage to gather evidence for theft cases and support investigations.
Investigations Sergeant
1 Year
Williams Protection Agency | 01.2006 - 01.2007
Duties and Responsibilities included, but were not limited to, the supervision of 12 security officers, payroll, scheduling, promotional, disciplinary actions and documentation. Armed patrol and on-site security of client properties. Investigation and successful resolution of internal and external issues reported by the client.
Development and performance of safety and security procedures with the personal protection unit.
Director of Security and Safety
2 Years
Advantage Security Inc / Cherry Creek Country Club | 01.2004 - 01.2006
Outside services and Security
04/05 – 04/07
Supervised 10 security officers 24x7.Responsible for the development and enforcement of rules. Safety and security programs for the club employees, club members, and contracted construction workers while on the Cherry Creek Country Club property.
Loss Prevention Supervisor-EMT / MOD
10 Years
Marriott Hotel City Center | 01.1994 - 01.2004
Responsible for safety and welfare of guests and hotel personnel, crowd control, V.I.P protection, guest relations, medical issues, report documentation and problem solving. Supervisory responsibilities included payroll, officer scheduling, payment of department invoices, performance evaluations, disciplinary action plans, hotel safety programs, department and hotel special events/projects. Interviewed and hired new staff; prioritized, assigned and reviewed work; approved time off for scheduling and payroll purposes, prepared employee performance evaluations; monitored and participated in employee relations activities within the department; ensured that safety program requirements were adhered to by all employees.
Gold key award (April 1997) (July 2001) (July 2002) four-time Tiefel award recipient 1997 -2000
Education
- EMT-B Course and Certification
Columbia Health One/Aurora Community College | 08-1988
Major
Bachelor of Science - Criminal Justice
Metropolitan State College of Denver | 06-1993
Major
Skills
Policy development
Emergency response coordination
Comprehensive security training
Threat identification
Project operations management
Process Evaluation and Procedural Updates & Implementation
Risk assessment
Project scheduling
Product merchandising
EMT- Basic and Intermediate Certified
Community Emergency Response Team Certified (CERT)
REID Technique of Interview and Interrogation Certified
Installation
Operation and Repair Certified for CCTV Systems
Marriott Supervisory Development I & II Certified
Certification
EMT- Basic and Intermediate Certified, Community Emergency Response Team Certified (CERT), REID Technique of Interview and Interrogation Certified, Installation, Operation and Repair Certified for CCTV Systems, Marriott Supervisory Development I & II Certified
Work Experience
Gold key award (April 1997) (July 2001) (July 2002) four-time Tiefel award recipient 1997 -2000
Personal Information
Title: Executive Security/Risk Management Director and Senior Operational Manager
Timeline
Merchandiser
Frito Lay
01.2021 - 01.2026Read More
Snow plow/removal & Air sweeper broom bear driver/manager
Armstrong Sweeping/Snow Removal
01.2016 - 01.2021Read More
Snow plow/removal & Air sweeper driver/supervisor
C.A.M SERVICES
01.2013 - 01.2016Read More
Maintenance and Operational Manager
Central Development
01.2010 - 01.2013Read More
Investigations/ Patrol
US Security Associates
01.2009 - 01.2011Read More
Security Personnel/Supervisor
CSEM Event Services
01.2009 - 01.2010Read More
Licensed Security and Bodyguard Services
JCJ Executive Protection
01.2006 - 01.2009Read More
Security Agent
Double Tree Hotel & Suites
01.2006 - 01.2008Read More
Loss Prevention Investigator
Sears, Roebuck and CO. (Aurora Mall)
01.2006 - 01.2007Read More
Investigations Sergeant
Williams Protection Agency
01.2006 - 01.2007Read More
Director of Security and Safety
Advantage Security Inc / Cherry Creek Country Club