Landon Bonjour
Ankeny,IA
Summary
Skilled Field Service Technician with a proven track record at Aristocrat Technologies, adept in fault diagnosis and customer training. Leveraged technical analysis and safety assessment to enhance casino operations across the mid-west, achieving efficient resolution of complex issues. Excelled in team collaboration and customer service, ensuring high satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Aristocrat Technologies
Las Vegas, NV
01.2022 - 03.2024
- Provided technical support to customers over the phone and in person
- Travel to various different casino properties all over the mid-west and Las Vegas
- Performed slot machine installs and repairs
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Performed break fix cases for casino properties to ensure the slot machines were in working order
- Took regular inventory of a storage locker with slot machine components
- Unloaded freight trucks when doing installs at different casino properties
Slot Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
Altoona, IA
09.2018 - 12.2021
- Ensured compliance with all relevant gaming regulations and laws.
- Monitored slot machine operations for accuracy and efficiency.
- Trained new employees on the use of gaming machines and proper procedures.
- Resolved customer complaints promptly and professionally.
- Created schedules for staff members based on customer traffic patterns.
- Provided assistance to customers in understanding how to play various slot games properly.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Supervised staff during their shifts, providing guidance as needed.
- Worked closely with security personnel to monitor high-value jackpots and other large payouts.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
Casino Floor Attendant
Prairie Meadows Casino, Racetrack, & Hotel
Altoona, Iowa
08.2015 - 09.2018
- Provided customer service by answering questions and resolving complaints.
- Performed small maintenance on slot machines like paper fills, jams and freezes
- Paid customers jackpots under $5000 by hand and also processed their taxes
- Performed light housekeeping like trash pickup and pushing in chairs to keep the casino floor clean for guests
- Helped customers to understand how to play slot machines and any other customer service as needed
Education
High School Diploma -
Hampton Dumont High School
Hampton, IA05-2005
Skills
- Safety assessment
- Fault diagnosis
- Customer training
- Tool management
- Vehicle maintenance
- Technical analysis
Timeline
Field Service Technician
Aristocrat Technologies
01.2022 - 03.2024
Slot Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
09.2018 - 12.2021
Casino Floor Attendant
Prairie Meadows Casino, Racetrack, & Hotel
08.2015 - 09.2018
High School Diploma -
Hampton Dumont High School
Similar Profiles
Bobby BALLINGERBobby BALLINGER
Supervisor - Refurbishment - EGM Build at Aristocrat TechnologiesSupervisor - Refurbishment - EGM Build at Aristocrat Technologies
Deepika KapoorDeepika Kapoor
Technical Lead at Aristocrat TechnologiesTechnical Lead at Aristocrat Technologies
Kailash Kailash null
Senior Technical Lead at Aristocrat TechnologiesSenior Technical Lead at Aristocrat Technologies