Landon Cronkhite
Orange Park,FL
Summary
Accomplished Director of Field Operations at Crime Prevention Security Systems, adept in operations management and team supervision. Excelled in enhancing system performance and client satisfaction, leveraging skills in all categories of low-voltage installations and relationship building. Achieved significant improvements in project completion rates and technical issue resolution, demonstrating a strong commitment to organizational goals. Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 18 years of related experience.
Overview
9
9
years of professional experience
Work History
Director of Field Operations
Crime Prevention Security Systems
01.2015 - Current
- Managed workforce of field personnel, ensuring timely task completion and adherence to company policies.
- Oversaw complex projects from inception to completion, meeting deadlines while maintaining high-quality standards.
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Collaborated closely with senior-level technicians on complex projects, gaining valuable hands-on experience in various aspects of the field.
- Collaborated with cross-functional teams to develop innovative solutions for technology challenges.
- Led training sessions for team members on new technologies and best practices, increasing overall productivity.
- Maintained high levels of client satisfaction with prompt and efficient technical support services.
- Assisted sales teams in creating customized technology proposals tailored to prospective clients'' specific requirements.
- Assisted clients in selecting appropriate technology solutions based on their unique needs and requirements.
- Ensured timely completion of tasks by managing workflow efficiently under tight deadlines.
- Completed detailed documentation of all service actions to improve record-keeping accuracy.
- Diagnosed root causes of technical problems using advanced diagnostic tools, resolving issues promptly and effectively.
- Developed strong relationships with clients by providing exceptional service throughout each project''s lifecycle.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
- Upgraded outdated equipment with state-of-the-art technology, enhancing overall system performance and offering clients improved protection capabilities.
- Installed advanced detection devices such as smoke detectors, heat sensors, and manual pull stations in line with industry best practices and established safety standards.
- Collaborated with engineering teams to develop innovative fire protection strategies, optimizing system performance and safety.
- Worked closely with electrical contractors during construction projects to ensure proper wiring for new installations or retrofits according to code requirements.
- Reduced false alarms by carefully calibrating and testing installed equipment for accuracy and efficiency.
- Trained new technicians on company procedures, equipment usage, and troubleshooting techniques to ensure consistent quality across the team.
- Expanded company clientele through referrals from satisfied customers due to exceptional service provided as a Security Service Technician.
- Collaborated with sales team to design custom security solutions tailored to individual client needs.
- Conducted thorough site assessments to identify potential vulnerabilities and recommend appropriate security measures.
- Managed inventory of equipment and tools, ensuring optimal preparedness for installation projects.
Education
High School Diploma -
Nova High School
Davie, FLCertificate of Completion - Marine Mechanics & Rigging
McFatter Technical College
6500 Nova DrSkills
- Operations Management
- Team Supervision
- Training and mentoring
- Inventory Tracking and Management
- Sales Support
- Teamwork and Collaboration
- Customer Service
- Relationship Building
- Access Control Systems
- Fire alarm installation
- Fire alarm programming
- CCTV Systems
- Low-voltage Systems
- System Troubleshooting
- Security System Integration
- Installation and repairs
Timeline
Director of Field Operations
Crime Prevention Security Systems
01.2015 - Current
High School Diploma -
Nova High School
Certificate of Completion - Marine Mechanics & Rigging
McFatter Technical College