LANDON FINKE
Winter Garden,FL
Summary
Business administration student with hospitality experience in guest service, sales, and team training. Experience in customer relations leadership, communication, and fast-paced operations. Proven ability to maintain service standards while meeting performance goals.
Overview
4
4
years of professional experience
Work History
Guest Service Operations - Concierge
Walt Disney World Resort - Disney's BoardWalk Resort
Orlando, FL
08.2026 - Current
- Delivered personalized service to resort guests in a private concierge lounge, upholding Disney guest-service standards to enhance guest satisfaction.
- Prepared specialty beverages and responded to guest requests, contributing to memorable experiences for guests.
- Collaborated with Cast Members across multiple resort departments to address guest needs and streamline daily operations.
- Maintain lounge organization, cleanliness, and product availability throughout daily operations.
Server & Trainer
Bubba's 33
Wichita, KS
08.2025 - Current
- Trained new team members on service standards and restaurant procedures to enhance guest interactions.
- Earned Trainer of the Quarter recognition for performance, reliability, and leadership.
- Delivered high-quality service in fast-paced restaurant, effectively managing multiple tables and guest requests.
- Boosted sales by implementing menu recommendations and upselling techniques during gift-card promotions.
Premium Bay Leader
Charlie's Car Wash
Wichita, KS
06.2022 - 08.2025
- Directed premium bay operations to ensure service speed, uphold quality standards, and enhance customer satisfaction.
- Guided customers during the service process and addressed questions or concerns efficiently.
- Received 4 MVP Awards and 2 MVTP Awards for exceptional performance, reliability, and customer service.
Delivery Driver
DoorDash
, Kansas
10.2023 - 08.2025
- Completed 700+ deliveries while maintaining a 100% completion rate and 4.92/5 customer rating.
- Managed routing, time, customer communication, and order accuracy to ensure timely deliveries and high customer satisfaction.
- Earned Platinum Driver status through consistent reliability and customer service.
Education
Bachelor of Business Administration -
Wichita State University
Wichita, KS05-2028
Skills
- Guest relations management
- Customer experience
- Hospitality operations
- Guest relations strategies
- Hospitality software management
- Time management skills
- Google Docs
- Guest relations
Personal Information
Title: Business Administration Student | Guest Experience | Hospitality & Business Operations
SKILLS & HONORS
Honors: Trainer of the Quarter - Bubba's 33 | 4x MVP Award | 2x MVTP Award | Platinum Driver Status - DoorDash | Dean's List
LEADERSHIP & INVOLVEMENT
- Beta Theta Pi - Wichita State University - Wichita, KS
- Public Relations Chair | April 2025 - January 2026
- Managed chapter communications, social media content, and public image.
- Created promotional content supporting recruitment, philanthropy events, and chapter initiatives.
Timeline
Guest Service Operations - Concierge
Walt Disney World Resort - Disney's BoardWalk Resort
08.2026 - Current
Server & Trainer
Bubba's 33
08.2025 - Current
Delivery Driver
DoorDash
10.2023 - 08.2025
Premium Bay Leader
Charlie's Car Wash
06.2022 - 08.2025
Bachelor of Business Administration -
Wichita State University