Landon LaFrance
Madill,OK
Summary
Organized Team Leader building positive rapport, inspiring trust and guiding teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Enthusiastic individual experienced in retail and customer service. Offering calm and pleasant personality combined with a background of building customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
CAP Team 2 Associate
Walmart
Madill, OK
08.2019 - 06.2021
- Collected and properly disposed of bundle ties and other packing materials for safety.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves to match planogram images and instructions.
Team Lead/Department Manager
Walmart
Madill, OK
06.2021 - 08.2022
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated with managers of other departments to maintain transparency.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Assisted in organizing and overseeing assignments to drive operational integrity.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Relationship Banker
First United Bank & Trust
Kingston, OK
08.2022 - Current
- Reconciled customer accounts and balanced daily transactions.
- Cultivated strong customer relationships by providing tailored advice and services.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Presented new and additional products and services to existing customers.
Masonry Assistant
LaFrance Masonry
Ardmore, OK
01.2013 - 08.2019
- Set up and removed support structures such as folding ladders and scaffolding.
- Arranged or stored machines, tools and equipment.
- Readied surfaces for smooth installations by removing damaged materials and correcting minor imperfections.
- Applied caulk, sealants or other agents to installed surfaces.
- Mixed mortar, plaster and grout, manually or using machines according to standard formulas.
- Helped complete skilled work by coordinating needed supplies and equipment based on specific job requirements.
Education
No Degree - Accounting And Business Management
08.2026
- Awarded Freshman Student Success Award
GED -
07.2018
Skills
- Resource Allocation
- Leading Team Operations
- Motivational Leadership
- Team Training
- Employee Performance Reviews
- Professional Relationships
- Inventory Coordination
- Resolving Customer Issues
- Customer Service and Assistance
Languages
Spanish
Elementary
Timeline
Relationship Banker - First United Bank & Trust
08.2022 - Current
Team Lead/Department Manager - Walmart
06.2021 - 08.2022
CAP Team 2 Associate - Walmart
08.2019 - 06.2021
Masonry Assistant - LaFrance Masonry
01.2013 - 08.2019
Southeastern Oklahoma State University - No Degree, Accounting And Business Management
Home Schooled.. - GED,