Mia Govea
Cedar Hill,TX
Summary
Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Overview
6
6
years of professional experience
Work History
CAP Team 2 Associate
Walmart
Cedar Hill, TX
01.2020 - Current
- Helped customers on floor with locating, reaching and selecting merchandise.
- Designed layouts of floors, shelves and displays in order to optimize sales.
- Used inventory management systems and completed bin audits.
- Followed pick sheets to pull merchandise for restocking on sales floor.
- Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
- Utilized various software and tools to streamline processes and optimize performance.
Team Member
Menchie's Frozen Yogurt
Cedar Hill, TX
11.2018 - 09.2019
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in training sessions for new employees when needed.
Education
Associate of Arts - Liberal Arts And General Studies
Cedar Valley College
Lancaster, TX12-2023
Some College (No Degree) - Criminal Justice/Law Enforcement Administration
Strayer University
Cedar Hill, TXSkills
- Customer service background
- Product Education
- Sales expertise
- Client Relations
- Order Fulfillment
- Conflict resolution proficiency
Languages
English
Proficient (C2)
C2
References
Rakeem Johnson- Deli/Bakery Team Lead- (214)-254-9440
Travis Carr Jr- Deli/Bakery Team Lead- (214)-881-1979
Mayra Dominguez- Team Member- (469)-278-0858
Timeline
CAP Team 2 Associate
Walmart
01.2020 - Current
Team Member
Menchie's Frozen Yogurt
11.2018 - 09.2019
Associate of Arts - Liberal Arts And General Studies
Cedar Valley College
Some College (No Degree) - Criminal Justice/Law Enforcement Administration
Strayer University