Landon Reuvers
Phoenix,AZ
Summary
Skilled in team collaboration, public safety, and mentoring, with a proven ability to multitask and resolve conflicts efficiently. Adept at maintaining a friendly demeanor while managing tasks and ensuring a positive customer experience. Seeking to leverage expertise and leadership capabilities as a Shift Lead to contribute to a dynamic team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Busser/Maintenance
Old Spaghetti Factory
Phoenix, AZ
09.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new employees on menu knowledge and operational procedures.
- Managed multiple tables efficiently during peak hours, maintaining service standards.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Assisted in inventory management, tracking supplies to minimize waste and costs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Lead
Dutch Bros
Goodyear, AZ
01.2024 - 09.2025
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
- Memorized or referenced readily accessible information to relay to customers.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Complied with company standards and policies, setting example for team members.
- Coached team members, delivering candid feedback on expectations and performance.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Prepared end-of-shift reports for management review and approval.
- Collaborated with upper management on projects related to marketing initiatives or policy changes.
Lifeguard Instructor
Goodyear Aquatics Center
Goodyear, Arizona
05.2021 - 01.2024
- Paid close attention to weak swimmers and high-risk patrons.
- Developed strong working relationships with other employees and general public.
- Recognized swimmers in need of assistance, immediately acting to provide aid.
- Communicated effectively with fellow employees and patrons.
- Enforced safety policies and rules to guests to prevent accidents.
- Documented incidents and injuries and submitted report to supervisor at end of shift.
- Monitored pool to identify individuals in distress or other emergency situations.
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary.
- Cleaned and maintained pool deck and locker rooms when not guarding.
- Inspected recreational rope tows, T-bars, J-bars, and chair lifts, for safety hazards and damage and wear.
- Contacted emergency medical personnel in case of serious injury.
- Warned recreational participants of inclement weather, unsafe areas and illegal conduct.
- Conducted pool opening and closing duties.
- Remained calm and poised during periods of stress or when dealing with difficult people.
Umpire
Goodyear Little League Umpire
Goodyear, AZ
01.2018 - 05.2019
- Demonstrated strong organizational skills in managing multiple tasks simultaneously during high-pressure situations.
- Displayed excellent communication skills when interacting with players, coaches and referees to resolve disputes as needed.
- Effectively communicated with coaches, players, and spectators regarding game regulations and decisions.
- Enforced penalties for unsportsmanlike conduct in accordance with established policies.
- Utilized effective problem-solving techniques to address conflicts between teams or individuals in a timely manner.
- Resolved claims of rule infractions or complaints from participants by assessing necessary penalties.
- Acted as a liaison between referees and coaching staff during pre-game meetings.
Education
High School Diploma - undefined
Desert Edge Highschool
Goodyear, Arizona05.2023
Skills
- Team Collaboration
- Public Safety
- Mentoring
- Multitasker
- Always friendly
- Conflict resolution
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Sales techniques
- Team leadership
Certification
Manger Food Safety
Timeline
Server/Busser/Maintenance
Old Spaghetti Factory
09.2025 - Current
Shift Lead
Dutch Bros
01.2024 - 09.2025
Lifeguard Instructor
Goodyear Aquatics Center
05.2021 - 01.2024
Umpire
Goodyear Little League Umpire
01.2018 - 05.2019
High School Diploma - undefined
Desert Edge Highschool