Team Lead
Walmart
- Current
- Led and supported team members in a fast-paced, high-traffic retail environment, ensuring adherence to company policies and safety standards.
- De-escalated difficult customer situations calmly and professionally, resolving complaints while maintaining a positive customer experience.
- Enforced store safety, security, and loss-prevention procedures to protect customers, associates, and company assets.
- Verified customer identification for age-restricted purchases, ensuring strict compliance with legal and company requirements.
- Responded quickly and effectively to incidents, prioritizing safety and clear communication.
- Maintained a professional appearance, strong situational awareness, and attention to detail at all times.