Landon Wood
Addison
Summary
Dynamic professional with a proven track record at McDonald's, excelling in guest relations management and leadership development. Adept at enhancing customer satisfaction through effective problem-solving and team collaboration. Recognized for implementing training programs that significantly improved service standards and crew productivity. Committed to maintaining high operational excellence.
Overview
4
4
years of professional experience
Work History
McDonald's Manager
Constant Rock
Painted Post
10.2024 - Current
- Formulated and executed strategies that enhanced customer satisfaction and loyalty.
- Enforced customer service standards and resolved issues to uphold service quality.
- Supervised daily operations, enhancing team productivity and effectiveness.
- Coordinated staff schedules to optimize resource allocation and coverage efficiency.
- Analyzed customer feedback data to develop actionable service improvement plans.
- Provided leadership during organizational changes and crisis situations.
Housekeeper
D&R Cleaning
Painted Post
04.2024 - 09.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Responded to requests from guests regarding housekeeping needs.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Achieved fork truck certification to ensure compliance with safety standards.
Mcdonalds Crew Trainer
Mcdonalds
Painted Post
08.2022 - 04.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
Education
High School Diploma -
Addison High School
NY06-2023
Skills
- Guest relations management
- Infection control practices
- Window cleaning techniques
- Safe chemical cleaning
- Ergonomics training
- Customer service excellence
- Team collaboration
- Leadership development
- Problem solving skills
- Effective communication
- Interpersonal skills
Education and Training
other
Timeline
McDonald's Manager
Constant Rock
10.2024 - Current
Housekeeper
D&R Cleaning
04.2024 - 09.2024
Mcdonalds Crew Trainer
Mcdonalds
08.2022 - 04.2024
High School Diploma -
Addison High School