David Cuddy
Rochester,Michigan
Summary
A technology-inclined professional with strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users, as well as developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Driver
Door Dash
01.2021 - 01.2024
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately, leading to a 100% customer satisfaction ranking.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Mail Carrier
United States Post Office
01.2020 - 12.2020
- Sorted and delivered mail to approximately 250 residences and businesses along established daily routes
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Spare Part Sales
Valiant International
01.2017 - 12.2019
- Responsible for soliciting quotes, vendor sourcing, requesting purchase orders, following build and initiating shipment to customers.
- Coordinated with customers, sales, engineering, and vendors while utilizing project resources to meet or exceed timeline and budgetary targets.
- Streamlined operations and prioritized tasks, resulting in increased margins on repeated business by up to 10%.
Genius
Apple Inc.
01.2015 - 12.2017
- Enhanced customer satisfaction by providing timely and efficient technical support for Apple products, conducting up to 30-40 daily appointments.
- Developed personalized solutions based on individual customer needs, leading to higher rates of repeat business.
- Delivered comprehensive training sessions to new technicians, fostering professional growth within the team.
- Collaborated with team members to streamline processes, increasing overall efficiency within the workplace.
Expert
Apple Inc.
01.2014 - 12.2015
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance to 100's of customers daily, in selecting and purchasing Apple products.
- Contributed to the successful launch of new Apple devices by participating in promotional events that generated excitement around the latest products. Leading storewide training sessions during new product launches - highlighting features and customer benefits.
- Conducted business briefings with local business owners revolving around utilizing Apple technology to help grow their business.
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
Front End Lead
Best Buy
01.2009 - 12.2011
- Assisted customers with finding satisfactory solutions during escalated service issues as Manager on Duty
- Coached staff of 15 in meeting specific sales goals as well as solving customer service-related issues
- Responsible for counting and organizing all cash on hand at store close in addition to filling out all corresponding paperwork
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Education
Associate of Applied Science - Information Technology
Oakland Community College
Auburn Hills, MI01-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Expert troubleshooting
- Network connectivity
- Hardware repair
Certification
- Apple Certified Macintosh Technician (ACMT) - Apple Inc.
- Apple Certified iOS Technician (ACiT) - Apple Inc.
- Testout PC Pro Certificate 2024
Timeline
Delivery Driver
Door Dash
01.2021 - 01.2024
Mail Carrier
United States Post Office
01.2020 - 12.2020
Spare Part Sales
Valiant International
01.2017 - 12.2019
Genius
Apple Inc.
01.2015 - 12.2017
Expert
Apple Inc.
01.2014 - 12.2015
Front End Lead
Best Buy
01.2009 - 12.2011
Associate of Applied Science - Information Technology
Oakland Community College
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