Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Software
Timeline
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Landry NGUINDJEL BIYONG

IT Support Specialist
Cheverly,MD

Summary

Experienced and dedicated IT support specialist with a solid foundation in managing IT systems, hardware, software and IT infrastructure. Skilled in communication, proactive research, and strategic analysis, with a keen ability to foster and maintain valuable industry partnerships. Seeking a challenging role to leverage technical skills and passion for problem solving. Currently holds an active Secret Security Clearance.

Overview

7
7
years of professional experience
1
1
Certification
1
1
Language

Work History

IT Support Specialist

Diverse Systems Group
02.2024 - Current
  • Provide office IT support, install application updates, manage active directory, software installations and updates.
  • Monitor account activities for unauthorized access and provide support to end users.
  • Handled support tickets using ServiceNow to resolve customers issues and performed routine maintenance of computer systems and networks.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed and implemented preventive maintenance procedures.
  • Helped with troubleshooting and resolving hardware and software issues.
  • Performed regular system backups and configured new computer systems.
  • Used ticketing systems to manage and process support actions and requests.

Petroleum Supply Specialist

U.S. Army National Guard
01.2019 - Current
  • Managed and maintained petroleum supply inventory, ensuring adequate levels to support mission requirements across various locations.
  • Executed quality control measures to uphold the integrity and safety standards of petroleum products, minimizing risks and ensuring compliance with regulatory guidelines.
  • Coordinated with logistics teams to facilitate timely delivery and distribution of petroleum supplies, optimizing operational efficiency and readiness.
  • Demonstrated expertise in operating and maintaining specialized equipment for the storage, handling, and dispensing of petroleum products in accordance with military protocols.
  • Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
  • Tested fuel products and handled hazardous materials.
  • Assembled refueling systems and equipment and performed quality assurance.
  • Implemented quality control measures to maintain consistency in product specifications across all shipments received from suppliers.
  • Optimized inventory levels by analyzing demand trends, forecasting future needs, and adjusting purchasing strategies accordingly.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Integrated warehouse operations with existing and new business processes.

Business Intelligence Intern

Purdue University Global
05.2023 - 11.2023
  • Analyzed and translated business requirements into actionable insights by developing reports in Tableau, facilitating informed decision-making processes.
  • Leveraged Excel to extract and structure datasets, enabling the creation of robust business models tailored to organizational needs.
  • Provided daily statistical reports to internal and external stakeholders, ensuring alignment with customer specifications and expectations.
  • Utilized SQL to collect, analyze, and report data, leveraging database structures to extract relevant insights.
  • Created Tableau dashboards using stack bars, bar graphs, scattered plots, geographical maps, Gantt charts, and line charts using Show Me functionality.
  • Created visually appealing reports, enabling stakeholders to easily interpret complex data sets.
  • Streamlined reporting processes for increased efficiency and improved decision-making capabilities.
  • Provided ad hoc analysis and reporting as needed, facilitating timely decision-making across departments.
  • Performed market research and developed recommendations to improve profitability.
  • Conducted extensive data analysis to identify trends, uncovering valuable business opportunities.
  • Implemented security protocols for sensitive data access within BI systems, ensuring compliance with industry regulations.
  • Trained non-technical personnel on utilizing Business Intelligence tools effectively.
  • Performed root cause analyses on identified issues within BI systems, implementing necessary improvements for enhanced system performance.
  • Developed custom dashboards to provide actionable insights for business leaders, driving informed decisions.
  • Enhanced data accuracy by conducting thorough data validation and cleansing processes.
  • Collected data from wide-ranging sources.
  • Maintained proficiency with latest database technologies.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Optimized data access and storage to improve performance of analytics systems.

Data Operation Analyst

Insight Global
03.2020 - 04.2023
  • Conducted data analysis for diverse clients, generating statistical forecasts to inform strategic decision-making processes.
  • Provided timely reporting of daily statistics to internal and external stakeholders, ensuring alignment with customer specifications and expectations.
  • Collaborated with ERP experts to develop and implement ERP/SQL data analysis solutions and reports, optimizing operational efficiency and data-driven insights.
  • Oversaw statistical data management processes, identifying market trends and uncovering new pricing opportunities to drive business growth.
  • Employed data visualization tools to create visual representations of data, enhancing communication and facilitating actionable insights for stakeholders.
  • Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
  • Determined and developed algorithms to improve and optimize operational processes.
  • Identified and analyzed project risks and developed mitigation strategies.
  • Analyzed customer feedback to develop strategies for service improvement.
  • Improved financial reporting accuracy, implementing stricter controls and validation checks.
  • Developed and maintained dashboards for real-time monitoring of key performance indicators.
  • Improved data security with comprehensive audits and updates to protocols.
  • Improved reporting accuracy with implementation of advanced data validation techniques.
  • Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
  • Conducted in-depth market research to identify trends, enabling informed decision-making.
  • Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
  • Created custom reports and visualizations to support decision-making processes.
  • Analyzed trend data to forecast operational needs and plan next course of action.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Conducted competitive analysis to identify opportunities for growth and optimization.

Education

M.D. - Information Technology, Business Intelligence & Analytics

Purdue Global University
Indiana
05.2001 -

Bachelor of Science - Management, Accounting & Finance

University of Douala
Douala
05.2001 -

Skills

Data Tools: Tableau, Power BI, Excel (PivoTables, VLOOKUP)

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Certification

CompTIA Security+

Affiliations

  • National Society of Leadership and Success | Purdue Global University
  • Society for Collegiate Leadership and Achievement | Purdue Global University
  • Alpha Alpha Alpha, Alpha Beta Kappa Honor Society | Purdue Global University

Software

Good

Timeline

IT Support Specialist

Diverse Systems Group
02.2024 - Current

Business Intelligence Intern

Purdue University Global
05.2023 - 11.2023

Data Operation Analyst

Insight Global
03.2020 - 04.2023

Petroleum Supply Specialist

U.S. Army National Guard
01.2019 - Current

M.D. - Information Technology, Business Intelligence & Analytics

Purdue Global University
05.2001 -

Bachelor of Science - Management, Accounting & Finance

University of Douala
05.2001 -

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Landry NGUINDJEL BIYONGIT Support Specialist