Kendra Robinson
Cheverly,MD
Summary
Dynamic Medical Support Assistant with experience at Alexander T. Augusta Military Medical Center, excelling in patient scheduling and communication. Enhanced patient satisfaction through efficient appointment coordination and compassionate care. Proficient in data entry and maintaining confidentiality, while fostering a collaborative environment with healthcare teams to ensure seamless patient flow.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
37
37
years of professional experience
Work History
Medical Support Assistant
Alexander T. Augusta Military Medical Center
05.1988 - Current
- Provided front desk support, greeting patients and answering inquiries promptly.
- Supported scheduling and coordination of patient appointments efficiently.
- Collaborated with healthcare team to ensure seamless patient flow.
- Learned medical terminology to enhance communication with staff and patients.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Used [Software] to maintain and record patient data and generate reports.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Parkdale High School
6001 Good Luck Rd. Riverdale, MD 2073706-1987
Skills
- Patient scheduling
- Patient communication
- Appointment scheduling
- Patient care coordination
- Customer service
- Data entry
Timeline
Medical Support Assistant
Alexander T. Augusta Military Medical Center
05.1988 - Current
High School Diploma -
Parkdale High School