Tyeesha Mattson
Mankato,MN
Summary
Detail-oriented Medical Support Assistant with expertise in patient communication, HIPAA compliance, and electronic health records management. Committed to enhancing patient experiences and streamlining office workflows.
Overview
6
6
years of professional experience
Work History
Medical Support Assistant
The Harry Meyering Center
Mankato, MN
10.2019 - Current
- Coordinated individual appointment scheduling to streamline office workflow and enhance patient experience.
- Managed electronic health records to ensure accuracy and compliance with regulations.
- Assisted healthcare professionals with administrative tasks, enabling focus on individual care.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Monitored inventory levels of medical supplies, facilitating timely reordering and reducing shortages.
- Implemented process improvements that enhanced communication between departments and increased operational efficiency.
- Mentored junior staff in administrative procedures, fostering a collaborative team environment.
- Provided compassionate support, addressing individual's concerns and inquiries in a professional manner.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain individual-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
Education
AA - Transfer To Business Pathways
Minneapolis Community And Technical College
Minneapolis, MN05-2028
MAA - Medical Administrative Assisting
Everest Institute
Eagan, MN09-2009
Skills
- HIPAA compliance
- Patient communication
- Patient scheduling
- Insurance verification
- Patient care coordination
- Patient confidentiality maintenance
- Appointment scheduling
- Patient records maintenance
- Medical office administration
- Professionalism in healthcare
- Vital signs monitoring
- Direct patient care
- Patient-focused care
- Vital sign monitoring
- CPR
- Patient assessments
- Electronic medical records
- Disease prevention education
- Medical terminology
- Complex Problem-solving
- Emergency procedures
- Inventory and supply management
- Medical office management
- EMR / EHR
Timeline
Medical Support Assistant
The Harry Meyering Center
10.2019 - Current
AA - Transfer To Business Pathways
Minneapolis Community And Technical College
MAA - Medical Administrative Assisting
Everest Institute