Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Bafunno

Apple Valley,CA

Summary

Qualified Medical Support Assistant with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Support Assistant

STGInternational Victorville CBOC VA
Victorville, CA
01.2025 - Current
  • Manage patient scheduling and appointment coordination to optimize clinic operations.
  • Facilitate effective communication between patients and PACT team.
  • Assist in maintaining electronic health records for accuracy and compliance with regulations.
  • Send faxes
  • RTCs for Pharmacy, Mental Health, Primary Care, Laboratory, and Whole Health.
  • Consults for BHIP, PCMH, Depression Care
  • Work closely with PACT team to enhance patient productivity.
  • Monitor pre appointment requirements for upcoming appointments.
  • Routing calls, multiple lines
  • Confirm scheduling
  • Manage No-Shows appointments, sent out no-show letters
  • Reschedules,Cancellations follow-up calls
  • Pre-Visit and After-Visit Summaries
  • Patient Check in and Patient Check-Out
  • Call No-Shows and Cancelled Appointments to get them put back on schedule.
  • Enter patient medication refill request to proper PACT team.

Patient Service Specialist

Select Physical Therapy
Big Bear Lake, CA
08.2023 - 06.2024
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Verified insurance using WayStar and Clearance
  • Handled patient authorizations and referrals
  • Daily charge posting

Office Manager/Front Desk Receptionist

Complete COVID 19 Testing Center
Rancho Cucamonga, CA
08.2020 - 01.2023
  • Managed daily office operations and ensured compliance with health regulations.
  • Coordinated scheduling for staff and patient appointments to optimize resource allocation.
  • Implemented efficient inventory management systems for testing supplies and equipment.
  • Developed training materials and conducted onboarding sessions for new administrative staff.
  • Maintained computer and physical filing systems
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Handled all our large company accounts
  • Scouted out and brought in new clients and large businesses
  • Accessioning
  • Inputting
  • Compared vendor prices and negotiated for optimal savings
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Handled all Invoices and Payments
  • Back debts or unpaid invoices I would handle and get payment.

Education

Associate of Science - Diagnostic Medical Sonography

Platt College
Ontario, CA
08-2020

Associate of Arts - Administration And Records

University of Phoenix
Online
04-2012

Certificate - Billing/Coding

4 D College
Victorville, CA

High School Diploma - General Studies

Apple Valley High School
Apple Valley, CA
06-2004

Skills

  • Detail-oriented
  • Medical record assessment
  • HIPAA compliance
  • Patient communication
  • Type 45WPM
  • Front Desk Operations
  • Knowledge in Microsoft/Excel/Word
  • HIPAA Compliance
  • Multi-Line Phone Usage
  • Cisco and Jabber
  • Patient check-in
  • Patient check-out
  • RTC and Consults for Mental Health, Laboratory, Primary Care , Pharmacy
  • Knowledge/Experience in CPRS, ISS, ICB, Vista, CTM, GUI

Certification

BLS Certified

Respiratory Fit Test Certification

US Citizen

Timeline

Medical Support Assistant

STGInternational Victorville CBOC VA
01.2025 - Current

Patient Service Specialist

Select Physical Therapy
08.2023 - 06.2024

Office Manager/Front Desk Receptionist

Complete COVID 19 Testing Center
08.2020 - 01.2023

Associate of Science - Diagnostic Medical Sonography

Platt College

Associate of Arts - Administration And Records

University of Phoenix

Certificate - Billing/Coding

4 D College

High School Diploma - General Studies

Apple Valley High School
Megan Bafunno