Tiara JOHNSON
Virginia Beach,VA
Summary
Dedicated professional with a pursing a background in social work and hands-on experience in healthcare. Manages patient interactions with empathy and strong communication skills to ensure a supportive environment. Committed to enhancing patient satisfaction and maintaining compliance with regulations in all aspects of care.
Overview
3
3
years of professional experience
Work History
Medical Support Assistant
Birmingham VA Medical Center
03.2022 - 07.2024
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Used Microsoft Word and Excel proficiently to maintain and record patient data and generate reports.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
Assistant Case Manager
Behavior Health Network
10.2021 - 01.2022
- Coordinated client intake processes to ensure timely service delivery and accurate documentation.
- Developed personalized care plans by collaborating with multidisciplinary teams and assessing client needs.
- Monitored client progress through regular check-ins, ensuring adherence to treatment plans and adjustments as needed.
- Assisted in crisis intervention strategies, providing immediate support to clients in distressing situations.
- Conducted data entry into electronic health record systems, maintaining confidentiality and compliance with regulations.
- Organized community resource referrals, enhancing client access to support services and improving overall wellbeing.
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Maintained up-to-date and accurate contacts and progress note records.
- Researched best practices and developed strategies to improve program outcomes.
- Provided crisis intervention support when required, ensuring prompt response times during critical situations.
- Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Assisted Case Managers in conducting comprehensive assessments that accurately identified underlying issues impacting clients'' lives.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Elevated client engagement levels by actively involving them in the decision-making process related to their cases.
- Supported ongoing quality improvement initiatives within the department through participation in internal audits and evaluations.
Education
Social Work
Walden University
Minneapolis, MN2028
High School Diploma -
Munford High School
Munford, AL03-2020
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Microsoft office suite proficiency
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Client advocacy
- Critical thinking
- Conflict resolution
- Analytical thinking
- Attention to detail
Timeline
Medical Support Assistant
Birmingham VA Medical Center
03.2022 - 07.2024
Assistant Case Manager
Behavior Health Network
10.2021 - 01.2022
Social Work
Walden University
High School Diploma -
Munford High School