Amber Owen
Nampa,Idaho
Summary
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Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Overview
12
12
years of professional experience
Work History
Medical Support Assistant
The Department of Veterans Affairs
01.2025 - Current
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Streamlined patient check-in process with effective communication and organization skills.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- 40 hours Full Time
Sales Associate
Vape
11.2023 - 06.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Part Time 32+ Hours
Petcare - Associate Lead
PetSmart
08.2018 - 08.2020
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations, and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Full Time 40+ Hours
Personal Shopper
Walmart
04.2017 - 07.2017
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently meet deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Full Time 40+ Hours
Waitress/Server
The Pub
11.2016 - 04.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Keep server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Full Time 40+ Hours
Work Study Welcome Center Receptionist
Germanna Community College
03.2015 - 04.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Keep reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Correspond with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Part Time 32+ Hours
Sandwich Artist/Cashier
Subway
08.2014 - 03.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Uphold high standards of customer service always to enhance client loyalty and satisfaction.
- Part Time 32+ Hours
Education
Medical Billing and Coding
College of Western Idaho
CaldwellAssociate of Applied Science - General Education
Germanna Community College
High School Diploma - undefined
Spotsylvania Highschool
VASkills
- Patient care coordination
- Patient scheduling
- Detail-oriented
- Patient-focused care
- Medical office administration
- HIPAA compliance
- Patient communication
- Reliable team player
- Data entry
Timeline
Medical Support Assistant
The Department of Veterans Affairs
01.2025 - Current
Sales Associate
Vape
11.2023 - 06.2024
Petcare - Associate Lead
PetSmart
08.2018 - 08.2020
Personal Shopper
Walmart
04.2017 - 07.2017
Waitress/Server
The Pub
11.2016 - 04.2017
Work Study Welcome Center Receptionist
Germanna Community College
03.2015 - 04.2017
Sandwich Artist/Cashier
Subway
08.2014 - 03.2015
Associate of Applied Science - General Education
Germanna Community College
High School Diploma - undefined
Spotsylvania Highschool
Medical Billing and Coding
College of Western Idaho