Landry Polley
Dallas,TX
Summary
Highly motivated with experience in restaurants and printing with 3 years of leadership experience. Innovation, team building & great customer service are some things I'm most passionate about. I'm absolutely dedicated to creating a better work experience and more organized work environment wherever I go.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Printing Broker
Spectra Printing
Dallas, TX
04.2023 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
FOH Manager
Cables Pub & Grill
Greeley, CO
09.2021 - 04.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Customer Support Representative
OpenTable.com
Denver, Colorado
06.2021 - 09.2021
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Contributed ideas and practical solutions to support process improvement efforts.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Hospitality Manager
Morrison Living
Estes Park, CO
05.2019 - 01.2021
- Setting policies that emphasize the importance of providing consistent & excellent customer service to all of the senior residents in our community.
- Developing new and improved operational standards and methods of service to ensure 100% client and resident satisfaction.
- Maintaining an overwhelmingly positive relationship with the client and the community at large by responding quickly to all dining service inquiries. From food allergies, to meal deliveries, to every other special request in between.
Dining Room Manager
YMCA Of The Rockies
Estes Park, 80517
06.2018 - 05.2019
- Implemented effective new training programs for front of house staff to emphasize the importance of maintaining a culture where customer service standards are kept exceptionally high.
- Supervised between 4-6 seasonal staff members in the off season & during the busy peak season that number would increase to between 8-12.
- Addressed guest concerns and promptly resolved any potential issues to restore the satisfaction of each of our guests.
Server
The Stanley Hotel
Estes Park, CT
11.2017 - 06.2018
- Relayed orders to bar and kitchen by quickly & accurately recording guest selections and keying them into the register.
- Delivered orders to tables quickly & professionally within the acceptable time frame in which guests would expect.
- Guided guests through the menu while demonstrating thorough knowledge of the food, beverages and ingredients
- Demonstrated genuine hospitality when communicating with guests to ensure comfortable and satisfying guest experiences.
Seasonal FS Shift Leader
YMCA Of The Rockies
Estes Park, CO
03.2017 - 11.2017
- Maintained clean and well-stocked buffet lines for both lunch and dinner in the Aspen Dining Hall at YMCA of the Rockies - Estes Park Center
- Oversaw both the dining room and dish room during the manager's absense to make sure all equipment was turned off and property cleaned at the end of each shift.
Clerk
Quiktrip
Little Elm, TX
02.2014 - 03.2017
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned and restocked front counter and store areas to maintain a welcoming environment for customers.
Education
Ischool High School
Lewisville, TX05.2014
Skills
- Hospitality Professional
- Accounting & Payroll
- Safe Food Handling
- Team Building
- Operational Improvement
- Team Management
- High-Volume Dining
- MS Office
Certification
- ServSafe Certified
Timeline
Printing Broker
Spectra Printing
04.2023 - Current
FOH Manager
Cables Pub & Grill
09.2021 - 04.2023
Customer Support Representative
OpenTable.com
06.2021 - 09.2021
Hospitality Manager
Morrison Living
05.2019 - 01.2021
Dining Room Manager
YMCA Of The Rockies
06.2018 - 05.2019
Server
The Stanley Hotel
11.2017 - 06.2018
Seasonal FS Shift Leader
YMCA Of The Rockies
03.2017 - 11.2017
Clerk
Quiktrip
02.2014 - 03.2017
Ischool High School