Landy Hernandez
Petersburg,IL
Summary
Hardworking and reliable customer service skills with a strong multitasking ability. Offering great communication skills and willingness to learn. Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
Work History
Camp Host
Eycat
Cody, WY
05.2024 - 09.2024
- Responded to customer inquiries by phone or email in a timely manner.
- Managed camper reservations, collected fees, and issued receipts.
- Assisted campers with check-in process, including paperwork, payment, and assigning campsites.
- Greeted campers and provided them with information about the facility and amenities.
- Performed daily maintenance tasks such as cleaning bathrooms, showers, and common areas.
- Maintained neat and orderly lodging units to exceed guests' expectations.
Bartender
Millstone
Cody, Wyoming
05.2024 - 08.2024
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Bartender and Trainer
Pour Judgement
01.2021 - Current
- Ability to produce craft shots and cocktails in a timely manner
- Customer service and Hospitality skills
- Training the staff and maintaining a positive work environment
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
Bartender and Trainer
Ford's Garage
01.2019 - 01.2021
- Customer service skills and hospitality
- Working in a fast paced environment efficiently
- Training the bar staff, as well as making checklists for everyday setup and breakdown of the bar.
FOH Corporate Trainer
Tijuana Flats
01.2015 - 01.2019
- Responsible for the training of all front of house staff
- Responsible for making sure the shift runs smoothly in front and back of the house, as well as making sure the guests are happy
Volunteer
Habitat for Humanity
01.2015 - 01.2019
- Volunteered several times through Tijuana Flats to build homes for families in need
- Spent hours outside working with tools and as a team to accomplish a common goal
Camp Counselor/Counselor Assistant
Camp Frontier
01.2009 - 01.2015
- Worked full time for four weeks out of the summer
- Assisted with indoor and outdoor activities
- Left in charge of 15-20 kids at a time
Education
Bachelor's Degree - Health Science, Health Administration and Public Health
University of South Florida
01.2020
Associates in Arts Degree -
St. Petersburg College
01.2017
Highschool Diploma -
Seminole Highschool
01.2015
Skills
- Leadership development
- Organizational skills
- Supervision & leadership
- Teambuilding
- Friendly, positive attitude
- Planning & organizing
- Communication
- Multitasking
- Decision-making
- Flexible schedule
- Critical thinking
- Organization
References
Melissa Powell, Owner of Pour Judgement, mpowell618@gmail.com
Bobby Schaech General Manager of Ford's Garage, Robert.schaech@gmail.com
Matt Livesay, General Manager of Tijuana Flats, 112@tijuanaflats.com
Timeline
Camp Host
Eycat
05.2024 - 09.2024
Bartender
Millstone
05.2024 - 08.2024
Bartender and Trainer
Pour Judgement
01.2021 - Current
Bartender and Trainer
Ford's Garage
01.2019 - 01.2021
FOH Corporate Trainer
Tijuana Flats
01.2015 - 01.2019
Volunteer
Habitat for Humanity
01.2015 - 01.2019
Camp Counselor/Counselor Assistant
Camp Frontier
01.2009 - 01.2015
Bachelor's Degree - Health Science, Health Administration and Public Health
University of South Florida
Associates in Arts Degree -
St. Petersburg College
Highschool Diploma -
Seminole Highschool
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