Landyn Amy
Pineville,LA
Summary
Results-driven customer service representative with a strong focus on prioritization and service standard compliance. Known for developing rapport with customers, driving satisfaction, and contributing to team success through effective communication and collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Cashier/Stocker
The Way 2 Thrift
02.2025 - 02.2026
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Processed transactions accurately using point-of-sale systems, maintaining a smooth checkout experience.
- Collaborated with team members to organize store displays, promoting seasonal promotions effectively.
- Maintained knowledge of current promotions and sales to inform customers and drive sales opportunities.
- Developed rapport with regular customers, fostering loyalty through personalized service interactions.
- Monitored inventory levels and reported discrepancies to management for timely restocking efforts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Trained new staff on register operations and customer service best practices.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Increased sales of promotional items by informing customers about current offers.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
Laborer
AMC Paving
05.2022 - 08.2024
- Operated heavy machinery to assist with paving projects efficiently.
- Collaborated with team members to maintain job site safety standards.
- Assisted in mixing and applying asphalt for road surfaces.
- Conducted routine equipment inspections to ensure operational readiness.
Education
Buiness/Psychology
Louisiana State University
Baton Rouge, LASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Customer satisfaction measurement
- Prioritization
- Sales expertise
- Reading comprehension
- Service standard compliance
- Warehousing functions
Timeline
Customer Service Representative/Cashier/Stocker
The Way 2 Thrift
02.2025 - 02.2026
Laborer
AMC Paving
05.2022 - 08.2024
Buiness/Psychology
Louisiana State University