Lauren Gochenour
Arlington,VA
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Cashier/Stocker
ExxonMobil
01.2025 - 07.2025
- Answered phone calls
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Answered customer questions and provided detailed product information.
- Updated merchandise pricing to match new values and special promotional rates.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new personnel regarding company operations, policies and services.
Customer Service/Sales Representative/kitchen help/social media management
Willows Bend Farm
05.2020 - 01.2025
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Actively maintaining website and add product to it
Product Demonstrator
Advantage Solutions
10.2023 - 01.2024
- Gave out samples to people in walmart
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Assisted customers in locating items, addressed questions and provided product samples.
- Worked with team to achieve sales goals for products.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Developed creative displays and signage to draw customers to products.
- Maintained clean, organized and professional work environment.
Customer Service
Circle K
06.2021 - 09.2021
- Provided exceptional customer service to obtain new clients through referrals.
- Monitored banking associates for customer service.
- Managed business customer service, responding to requests and concerns promptly.
- Generated repeat business through exceptional customer service.
Volunteer
Miracle League Baseball
07.2019 - 01.2020
- Went on a rubber baseball field and helped disabled kids and adults have fun and play ball
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
Animal Shelter Volunteer
Escambia County Animal Shelter
04.2016 - 03.2019
- Walked dogs, gave them play time and treats, helped bathe them.
- Attended community events to promote pet adoption and responsible pet ownership.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Education
GED -
Texas Department of Education
01.2022
Timeline
Customer Service Representative/Cashier/Stocker
ExxonMobil
01.2025 - 07.2025
Product Demonstrator
Advantage Solutions
10.2023 - 01.2024
Customer Service
Circle K
06.2021 - 09.2021
Customer Service/Sales Representative/kitchen help/social media management
Willows Bend Farm
05.2020 - 01.2025
Volunteer
Miracle League Baseball
07.2019 - 01.2020
Animal Shelter Volunteer
Escambia County Animal Shelter
04.2016 - 03.2019
GED -
Texas Department of Education