Results-driven professional with expertise in sales management, team leadership, and customer relationship management. Proven track record in exceeding performance targets and enhancing team capabilities through effective training and communication.
Overview
5
5
years of professional experience
Work History
Branch Director
Division 1 Roofing & Exteriors
North Canton, OH
02.2026 - Current
Led sales team of 4-5 representatives to consistently exceed performance targets.
Conducted interviews to select candidates, enhancing team composition and capability.
Facilitated weekly training sessions to improve representative skills and product knowledge.
Scheduled build and installation dates, coordinating with homeowners and material drop-off services.
Cultivated strong relationships within local community to generate referrals.
Ran appointments with representatives to optimize closing rates on sales opportunities.
Coordinated repairs and resolved installation errors, ensuring high customer satisfaction.
Managed customer database system for efficient data tracking and retrieval.
Sales Representative
Division 1 Roofing & Exteriors
North Canton, Ohio
07.2025 - 02.2026
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training.
Heavy Equipment Operator
United States Air Force
Great Falls, Montana
03.2021 - 03.2025
Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
Operated heavy machinery for construction and maintenance tasks on military installations.
Operated heavy machinery for asphalt paving and maintenance tasks.
Conducted routine inspections to ensure equipment safety and functionality.
Maintained accurate records of equipment usage and maintenance schedules.
Adhered to safety protocols to minimize risks during operations and training exercises.
Ensured that safety protocols were followed at all times while on the job site.d
Assisted in training new operators on equipment handling and safety procedures.
Assisted in pouring and finishing concrete surfaces according to specifications.
Prepared surfaces for construction by cleaning, grading, and compacting materials.
Loaded and unloaded materials to support construction activities effectively.
Loaded asphalt into paving machines, spreaders and other related equipment.
Used range of hands tools, power tools and construction equipment to spread gravel and asphalt.