Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies
Timeline
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Lane Cross

Gardner,KS

Summary

Dependable Facilities Tech Support with strong background working with multidisciplinary teams to optimize site maintenance and operational efficiency. Supports high standards of maintenance, security and customer service. Diligent and resourceful in solutions development, assisting in repairs and process improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Facilities Tech Support

Lightedge
09.2023 - Current
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Moved and installed power strips, rails, servers, switches and other equipment.
  • Assisted with performing infrastructure readiness tests.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Installed and managed cabling infrastructure.
  • Identified and reported problem devices and replaced defective parts.

Digital Team Lead

Walmart
03.2022 - 09.2023
  • Lead 30 plus employees daily to fulfill customers online orders
  • Solve customer issues in person and over the phone
  • Conduct interviews of new associates for department
  • Training and coaching new and current employees
  • Use critical thinking in fast paced environment to solve issues
  • Solve technical issues with customer and associate problems.

Personal Shopper

Walmart
09.2020 - 03.2022
  • Fulfill and dispense customers online orders
  • Help train new associates
  • Provide caring customer service.

Replenishment Associate

Walmart
09.2018 - 09.2020
  • Unloading and sorting merchandise
  • Stocking shelves in an efficient and timely manner
  • Assist customers with needs.

Education

Associate of Applied Science - Information Technology - Networking

Johnson County Community College
Overland Park, KS
05.2024

General Diploma - undefined

Gardner Edgerton High School
Gardner, KS
05.2020

Skills

  • Computer Networking
  • System monitoring
  • Asset Management
  • Incident Response
  • Hardware maintenance
  • Maintenance and repairs
  • Team Collaboration
  • Self Motivation
  • Multitasking Abilities

Certification

CAE-CD Certificate - Issued jointly by JCCC and the DHS and the NSA - July 25th, 2024

Accomplishments

    Achieved Eagle Scout award on April 28th, 2020

Hobbies

  • Maintaining home network infrastructure.
  • Using virtualization software for homelab testing and production.
  • Administration of self-hosted game servers.
  • Testing of VPN tunnels and management.
  • Test different technologies and tools within homelab environment.

Timeline

Facilities Tech Support

Lightedge
09.2023 - Current

Digital Team Lead

Walmart
03.2022 - 09.2023

Personal Shopper

Walmart
09.2020 - 03.2022

Replenishment Associate

Walmart
09.2018 - 09.2020

Associate of Applied Science - Information Technology - Networking

Johnson County Community College

General Diploma - undefined

Gardner Edgerton High School

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Lane Cross