Lane Kitchel
Tulsa,OK
Summary
Proven track record in enhancing guest satisfaction and streamlining operations, demonstrated during my tenure at Courtyard by Marriott. Adept at managing high-volume periods with a blend of strong interpersonal skills and efficiency in handling sensitive information. Achieved positive feedback through exceptional service, showcasing my hardworking nature and team-player attitude.
Overview
8
8
years of professional experience
Work History
Front Desk GSR
Courtyard by Marriott
Tulsa, OK
01.2024 - 06.2024
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Front Desk Agent
Hilton Garden Inn
Bartlesville
03.2021 - 12.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Coffee House Manager
On The Rock Ministries
Bartlesville, OK
10.2016 - 12.2020
- Consistently providing well-crafted, beautifully presented and tasty beverages
- Taking client orders and receiving payment
- Speaking and interacting with both new and regular customers
- Maintaining a clean and sanitised working environment
Education
Bartlesville High School
Bartlesville, OK05.2018
Skills
- I am a hard worker
- I am a people person
- I am punctual
- I am a team player
Timeline
Front Desk GSR
Courtyard by Marriott
01.2024 - 06.2024
Front Desk Agent
Hilton Garden Inn
03.2021 - 12.2023
Coffee House Manager
On The Rock Ministries
10.2016 - 12.2020
Bartlesville High School