Tylene Tanner
Spanish Fork,UT
Summary
Dynamic and dedicated professional with strong communication skills and a proven ability to enhance patient satisfaction at Grifols Biomat USA. Quick learner great at managing multiple tasks efficiently, demonstrating exceptional organizational skills and a commitment to continual improvement. Passionate about delivering outstanding service and fostering positive relationships in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Homemaker
All Thing Necessary
Utah County, UT
2016 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Phlebotomy Technician
Grifols Biomat USA
Spanish Fork, UT
2023 - 2024
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
- Centrifuged blood samples as outlined in clinical protocols.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Mitigated risk of errors by closely following established guidelines for specimen transport, storage, and disposal procedures after each collection session.
- Logged patient information and recorded results into system.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified patients' identification for proper sample collection.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Participated in quality assurance and competency assessment initiatives.
Sales/cashier
Fast Gas
Spanish Fork, UT
2019 - 2021
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Answered questions about store policies and addressed customer concerns.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
- Reviewed new promotions and monitored price changes.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
- Developed strong product knowledge, enabling effective recommendations tailored to individual customer needs.
- Processed returns and exchanges with efficiency, adhering to company policies and procedures.
- Coordinated effectively with fellow employees on shift changes, ensuring seamless transitions between shifts while minimizing downtime.
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
- Ensured smooth transactions with the use of point-of-sale systems and cash registers.
- Provided exceptional service through active listening skills, understanding customer preferences and requirements before making suggestions or processing purchases.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Gas Station Attendant
Gas-N-Go
Mapleton, UT
2010 - 2016
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
Personal House Keeper
A Touch of Magic
Utah Valley, Ut
2002 - 2012
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Operated electronic backpack vacuums and floor sweepers.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Inpatient Child Mentor
Discovery Ranch
Mapleton, UT
2005 - 2009
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Collaborated with teachers, counselors and administrators to foster access to resources and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Regularly assessed progress and provided feedback to support continued development.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Promoted culture of continuous learning and development, leading to higher retention rates among mentees.
- Acted as liaison between mentees and industry professionals, enriching mentorship experience with real-world insights.
- Addressed and resolved mentee concerns in timely and empathetic manner, maintaining positive and supportive mentor-mentee relationship.
- Established feedback system for mentees, allowing for continuous improvement of mentoring process.
- Enhanced team productivity by introducing innovative mentoring techniques that fostered supportive learning environment.
- Encouraged mentees to set challenging, yet achievable goals, guiding them through process of realizing their potential.
- Implemented peer mentorship program, strengthening community and collaboration among participants.
- Monitored mentee progress through regular assessments, ensuring alignment with their personal and professional objectives.
- Collaborated with other mentors to share best practices and resources, elevating quality of mentorship provided.
- Leveraged personal industry experience to provide mentees with context-specific advice and strategies for success.
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance.
- Advocated for mentee goals and aspirations, empowering them to pursue ambitious career paths.
- Boosted mentee confidence and skillset with personalized guidance and constructive feedback.
- Tailored mentoring strategies to suit diverse learning styles, enhancing effectiveness of mentorship program.
- Championed diversity and inclusion within mentorship program, fostering welcoming environment for all participants.
- Helped students develop organizational, time management and study skills.
- Empowered students through counseling and skill-building exercises.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Advised students on educational, career and social opportunities.
- Advocated for students to access available resources.
- Monitored student progress to drive successful academic outcomes.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Education
Landmark
Spanish Fork, UTPhlebotomy Training Specialist
Orem, UT08.2023
Skills
- I am a quick learner
- Patient with others & myself
- I work hard to do what is asked of me
- I have strong communication skills
- I am organized & can keep things organized around me with ease
- I'm teachable
- Not afraid to ask questions or give feedback
- Can work Independently if needed
- Am physically fit to lift, stand for long periods of time
- I have knowledge with sales
- Knowledge in cashiering
- I love design & can put displays together
- I am a hard worker
Timeline
Homemaker
All Thing Necessary
2016 - 08.2025
Phlebotomy Technician
Grifols Biomat USA
2023 - 2024
Sales/cashier
Fast Gas
2019 - 2021
Gas Station Attendant
Gas-N-Go
2010 - 2016
Personal House Keeper
A Touch of Magic
2002 - 2012
Inpatient Child Mentor
Discovery Ranch
2005 - 2009
Landmark
Phlebotomy Training Specialist