Lane Madsen

Promoted internally to Princeton as Senior Guest Service Manager to be responsible for all front end operations including:

• C Store: (Gas Station, Carwash, and Convenience Store)
• Front End: (Guest Services, Registers, and Self Checkouts, Online Ordering/Shopping)
• Bookkeeping: (Safe and Register Balancing, Sales Reporting, Trend Reporting, and Cash Auditing)

Quality off work, sheer effort, never being afraid to put myself out there, and having a strong network of capable team members has led me to my current position with Coborn's. I will always continue to give my all to my team and employers in whatever job or position I hold.

• Relocated from Mora to Isanti due to location and need.
• Performed and improved in job duties already well acquainted to from previous location.
• Became well versed in bookkeeping operations and day to day reporting on all monetary levels for every department in-store.
• Assisted my SGSM in catching up on various fuel sales and inventory reporting as well as invoices and maintenance.
• Put considerable energy into taking charge of checkstand impulse buy items (such as candy, snacks, gum) by correcting item counts and minimums, setting up auto-ordering, and products were properly tagged, stocked, and rotated.

• Coordinated with my Senior Guest Services Manager (SGSM) to ensure day to day operations within the Front End were at peak performance.
• Acted as a direct on-the-floor supervisor for the front end, ensuring policies were followed, guests were treated correctly, and being the eyes and ears for my SGSM.
• Completed fuel location Inspections through MN Petroleum, fuel pump and tank troubleshooting, and monthly reporting on petroleum and carwash sales, and cost of fuel adjustments
• Covered shifts, enforced breaks, and problem solved any staffing issues
• Conducted quite a few interviews, verbal and written memos, training schedules and orientations.

• Managed customer complaints and rectified issues to complete satisfaction.
• Invited guests to join loyalty programs and special promotions to stay connected.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Supervised Cashiers and Self Checkout Attendants, tills, change drawers, and all point of sales.
• Greeted walk-in and phone guests, determining interests and needs.
• Rectified issues customers had relating to the gas pumps and car wash services
• Ensured Front End Employees performed their jobs and received adequate breaks.
• Oversaw the upkeep of sales floor, bathrooms, checkout lanes, cart corals, carts, and entire front end.
• Processed sales, returns and exchanges using POS register system.
• Handled cash, card, check, gift card and coupon transactions for customer purchases.
• Packed and bagged products according to customer preferences.
• Trained new team members in cash register operation, stock procedures and customer services.

• Helped with daily shipping, handling and receiving to promote smooth operations within warehouse.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Examined packages and goods for damage.
• Monitored work areas for cleanliness and functionality and removed obstacles for safety.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Contacted crews for jobsite product pickups and coordinated with runner for part runs.