Lane Thoennes

Developed foundational and combat skills through an intensive 8-week marine boot camp. Overcame challenges from a knee injury, facilitating a prompt return home.

• Collaborated with peers to support logistical operations, including supply management and inventory control.
• Participated in physical fitness training programs to uphold unit standards and improve personal endurance.
• Learned and adhered to safety protocols while conducting field maneuvers and operational tasks.
• Adapted quickly to changing environments, demonstrating resilience during high-pressure situations.

• Welcomed members and guests, providing exceptional customer service and creating a positive first impression.
• Assisted with membership inquiries, facilitating new sign-ups and account management effectively.
• Managed front desk operations, ensuring smooth check-in/check-out processes for all members.
• Maintained cleanliness and organization of reception area, contributing to a welcoming environment.
• Handled phone calls and messages promptly, addressing member concerns and scheduling appointments efficiently.
• Processed payments accurately, maintaining cash register integrity during daily transactions.
• Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
• Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.