Laneesha Davis
Cordova,TN
Summary
Dynamic Picking Lead at Nike with a strong work ethic and exceptional customer service skills. Achieved improved order picking accuracy through a streamlined tracking system, enhancing efficiency. Fostered a positive work culture, increasing employee retention. Proven ability to optimize resource allocation during peak periods while maintaining quality standards.
Overview
6
6
years of professional experience
Work History
Picking Lead
Nike
12.2024 - 05.2025
- Streamlined inventory management by conducting accurate cycle counts and collaborating with the warehouse team for proper storage solutions.
- Optimized resource allocation during peak periods, ensuring adequate staffing levels to meet increased demand without compromising quality or deadlines.
- Supported continuous improvement initiatives by identifying areas of opportunity and recommending process enhancements accordingly.
- Provided exceptional customer service, addressing any issues or concerns promptly to maintain client satisfaction levels.
- Developed strong relationships with vendors, negotiating contracts to secure cost-effective materials while maintaining quality standards.
- Improved order picking accuracy by implementing a streamlined tracking system and updated training procedures.
- Increased employee retention within the picking team by fostering a positive work culture and offering opportunities for growth.
- Oversaw the implementation of new technology in order picking processes, ensuring seamless integration and efficiency gains.
- Maintained a safe working environment, conducting regular safety trainings and adhering to warehouse protocols.
Server
Red Lobster
Memphis, TN
08.2021 - 10.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Managed inventory of dining supplies to prevent shortages during service.
Server
Applebee's Grill + Bar
Memphis, TN
06.2019 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Lane Community College
Jackson, TNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Customer service
- Safe food handling
- High volume dining
- Service prioritizing
Timeline
Picking Lead
Nike
12.2024 - 05.2025
Server
Red Lobster
08.2021 - 10.2023
Server
Applebee's Grill + Bar
06.2019 - 04.2021
Lane Community College