Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaNel PETTIBONE

Portage,WI

Summary

Dynamic professional with a proven track record in compassionate caregiving and strategic HR management, notably at Ho-Chunk Gaming Wisconsin Dells. Excelled in recruiting, pre-employment screening, and enhancing patient and customer service experiences. Skilled in confidential document control and fostering strong relationships, demonstrating a unique blend of empathy and efficiency to meet and exceed employer expectations.

Overview

19
19
years of professional experience

Work History

Home Care Provider

Sandra Pettibone
08.2019 - Current


  • Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patient with assistance in completing daily tasks, reducing daily burden on family members.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.

Human Resources Specialist

Ho-Chunk Gaming Wisconsin Dells
08.2014 - 08.2016
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Patient Services Representative

House of Wellness
03.2009 - 04.2012
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.

Food and Beverage Supervisor

Ho-Chunk Gaming Wisconsin Dells
03.2006 - 04.2008
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.

Education

Associate of Science - Administrative Assistance/Information Processing

Madison Area Technical College
Madison, WI
05.1990

Skills

Compassionate Caregiving

Meal Preparation/Housekeeping

HR policies and procedures

Recruiting

Pre-Employment Screening

Confidential Document Control

Documentation and Recordkeeping

In-Person and Telephone Interviewing

Employee Hiring

Eligibility Determinations

Applicant Qualification

Timeline

Home Care Provider

Sandra Pettibone
08.2019 - Current

Human Resources Specialist

Ho-Chunk Gaming Wisconsin Dells
08.2014 - 08.2016

Patient Services Representative

House of Wellness
03.2009 - 04.2012

Food and Beverage Supervisor

Ho-Chunk Gaming Wisconsin Dells
03.2006 - 04.2008

Associate of Science - Administrative Assistance/Information Processing

Madison Area Technical College

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LaNel PETTIBONE