Organized and motivated employee eager to apply time management and organizational skills. Seeking opportunities to expand skills while facilitating company growth. With a wide variety of past work history, including working in a FEMA call center for the entirety of their contract, assisting caller with filing claims. With vast computer knowledge and typing skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Hooker Equity Exchange
Hooker, OK
06.2021 - 05.2022
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, kept them up to date daily, for varies things for audits, such as fuel ullage, credit card receivables, and credit card usage.
Calculated and billed out freight charges to varies company we hauled grain for.
Collected payments, issued receipts, and sent out monthly statements.
Communicated with customers regarding their grain in storage, quoted prices for grain, wrote grain checks for customers.
Handled inbound grain and outbound grain weigh-ins and weigh-outs, graded grain, also kept track of remaining balances on outbound contracts.
Teller
First National Bank of Hooker
Hooker, OK
02.2021 - 05.2021
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Identified and reported suspicious behavior to security personnel as appropriate.
Directed specific questions to appropriate branch personnel.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Kept teller window areas clean, organized and fully stocked.
Balanced bank's vault of daily cash for withdrawals and deposits.
Explained bank services, financial products and applicable fees to customers.
Welcomed customers and offered pleasant service during entire transaction.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Assistant Manager
Advance America
Guymon, OK
10.2019 - 12.2019
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Adhered to federal and state compliance guidelines for loan approvals
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Collected and applied payments to accounts
Made reminder calls and collection calls
Assistant Manager
Ponca Finance Company
Ponca City, OK
10.2010 - 09.2015
Analyzed loan files and reviewed client income and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
Checked applicant credit, personal references, and employment.
Ordered, prepared, and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
Made collection calls and also did field collection for delinquent accounts.
Sent out monthly account information to each customer.
Meet monthly goals on new and renewed loans 85% of the time.
Performed all end of month reports, to close out the month for audit.
Education
Some College (No Degree) - Art and Science
Northern Oklahoma College
Tonkawa, OK
Skills
Business Writing
Excel Spreadsheets
Mail Sorting and Distribution
Spreadsheet Creation
Positive Attitude
Information Confidentiality
Documentation and Reporting
Organizing and Categorizing
Time Management
Customer Service
Verbal and Written Communication
Prioritizing Work
Timeline
Administrative Assistant
Hooker Equity Exchange
06.2021 - 05.2022
Teller
First National Bank of Hooker
02.2021 - 05.2021
Assistant Manager
Advance America
10.2019 - 12.2019
Assistant Manager
Ponca Finance Company
10.2010 - 09.2015
Some College (No Degree) - Art and Science
Northern Oklahoma College
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