Summary
Overview
Work History
Education
Skills
Extracurriculars
Awards
Volunteer Experience
Accomplishments
Timeline
Generic

LaNell Swain

Buena Park,CA

Summary

I am reliable with experience in customer service and sales. Possess strong communication skills, problem-solving abilities and an aptitude for managing customer relations. Demonstrated history of improving front desk operations and enhancing overall guest experiences. Known for effectiveness in team collaboration and process improvements.

Overview

4
4
years of professional experience

Work History

Front Desk Sales Associate

Massage Envy
Huntington Beach
05.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Assisted customers with product selection, payment processing, and answered questions about products or services.
  • Handled customer complaints professionally and effectively resolved issues according to company policies.

Barista

Starbucks Katella and Winners Circle
Los Alamitos
11.2020 - 02.2021
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Education

Bachelor of Science - Kinesiology

California State University - Fullerton
Fullerton, CA
05-2025

Kinesiology -

Golden West College
Huntington Beach, CA
09.2024

Life Pacific University -

Life Pacific University
San Dimas, CA
05.2021

High School -

Cypress High School
Cypress, CA
01.2020

Skills

  • Trained in sexual harassment prevention
  • Basic first aid skills
  • Advanced computer skills
  • Meeting Sales Goals
  • Multitasking
  • Interpersonal Skills
  • Active Listening
  • Team Collaboration
  • Scheduling appointments
  • Goal-Oriented
  • Store Organization
  • Cash Handling

Extracurriculars

  • Girl Scouts, 2007, PRESENT
  • Soccer, 2011, PRESENT

Awards

  • Bronze Award, 2015
  • Leadership Award through Girl Scouts, 2015

Volunteer Experience

  • Donated Thanksgiving dinner to families in need, 11/01/15, 11/01/16, 11/01/17, 11/01/18, 11/01/19
  • Decorated floats for the Rose Parade, 12/01/15, 12/01/16, 12/01/17, 12/01/18, 12/01/19
  • Helped collect canned food for our food banks, 11/01/15, 11/01/16, 11/01/17, 11/01/18, 11/01/19
  • Collected food and made blankets for our local Animal Shelter, 05/01/15
  • Made food boxes at our local food bank for families in need, 09/01/15, 09/01/18, 09/01/19

Accomplishments

  • Bronze Award in Girl Scouts

Timeline

Front Desk Sales Associate

Massage Envy
05.2022 - Current

Barista

Starbucks Katella and Winners Circle
11.2020 - 02.2021

Bachelor of Science - Kinesiology

California State University - Fullerton

Kinesiology -

Golden West College

Life Pacific University -

Life Pacific University

High School -

Cypress High School

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LaNell Swain