LaNese Bell
Southfield,MI
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Addressing business office and leadership needs through organization and preparation and procedure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Secretary
New St. Paul Tabernacle Head Start Agency, Inc
Detroit, MI
10.2019 - Current
- Delivered top-notch administrative support to office staff of 100+ employees, promoting excellence in office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Recorded minutes at board meetings adhering to proper procedures and bylaws.
- Negotiated room and event space prices to save company costs, event planning.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Executive Assistant
Tru Cleaning Services
Detroit , MI
12.2020 - Current
- Managed day-to-day business operations.
- Creating schedules for clients consultations, cleanings and staffing.
- Managing inventory of cleaning products and equipment.
- Social media curator of posts for advertising and marketing.
- Handling all accounts payable requirements for bill pay, incoming invoices and payments
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled incoming and outgoing mail, email and faxes.
Collections Representative
Credit Acceptance
Southfield, MI
06.2018 - 03.2019
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Handled 40+ outbound and inbound calls daily with goal of collecting owed debt.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Recorded all information regarding financial status of customers.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Supervisor
Daly Adult Foster Care
Dearborn, MI
08.2015 - 08.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to a staff of 6+.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Successfully managed high volumes of client-facing interactions and established strong rapport with over 20+ physicians of all specialties, medical and laboratory staff and patients.
- Audited and documented processes and procedures for new accounts department.
- Maintained compliance with company policies, objectives and communication goals.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Scheduled patients for tests and consultations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Manager
Woods Care Inc
Wayne, MI
06.2014 - 01.2015
- Overseer of Adult Foster Care Home for mentally disabled and developmentally disabled men
- Created intake process, treatment plans, care plans, weekly meal schedules, direct contact with medical providers, pharmacies and state facilitators for care, main contact for all operations -Provide employee schedules, documentation, communication, care training, of 6+ employees
- Transport residents to all medical and/or physiatrist appointments, conduct meetings with provider, case managers, agencies, and guardians
- Assisting in maintenance and upkeep of office from preparing conference rooms for client meetings to ordering and organizing office supplies and project files.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Cross-trained existing employees to maximize team agility and performance.
Education
B.A - Health Administration Ethics and Communication
Eastern Michigan University
04.2017
Skills
- Problem Anticipation and Resolution
- Business Leadership
- Administrative Management
- Goal Setting
- Department Oversight
- Decision Making
- Verbal and Written Communication
- Inventory Tracking and Management
Certification
CPR Certification
First Aid Certification
Timeline
Executive Assistant
Tru Cleaning Services
12.2020 - Current
Administrative Secretary
New St. Paul Tabernacle Head Start Agency, Inc
10.2019 - Current
Collections Representative
Credit Acceptance
06.2018 - 03.2019
Supervisor
Daly Adult Foster Care
08.2015 - 08.2017
Manager
Woods Care Inc
06.2014 - 01.2015
B.A - Health Administration Ethics and Communication
Eastern Michigan University