Lanesha Underwood
Phoenix,AZ
Summary
Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
TLC
Kingman, AZ
08.2023 - 03.2024
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Maintained clean and well-organized environment for client happiness and safety.
Caregiver
Gold star
Kingman, Arizona
12.2022 - 07.2023
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Administered prescribed medications on a timely basis following care plan instructions.
Cashier
Petro Truck Stop
Kingman, AZ
08.2021 - 11.2022
- Worked closely with front-end staff to assist customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Checked personal identifications during alcohol and tobacco sales.
Manager
99 Cents Store
Kingman, AZ
04.2019 - 05.2021
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Shift Leader
Carl's Jr
Kingman, Arizona
02.2017 - 03.2019
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Education
GED -
GED
07-2020
Skills
- Medication administration
- Meal preparation
- Client transportation
- Patient observation
- Customer service
- Team leadership
- Point of sale systems
- Staff training
Languages
English
Full Professional
Certification
- Finger clearance card
- Food handlers
Timeline
Caregiver
TLC
08.2023 - 03.2024
Caregiver
Gold star
12.2022 - 07.2023
Cashier
Petro Truck Stop
08.2021 - 11.2022
Manager
99 Cents Store
04.2019 - 05.2021
Shift Leader
Carl's Jr
02.2017 - 03.2019
GED -
GED