Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lanessa Morales

Bronx ,NY

Summary

Experienced professional focused on meeting or exceeding objectives seeking Patient Care Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Patient Care Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Spectrum Cable
Bronx , New York
11.2018 - 03.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Transportation Dispatcher

OJ Car Service
Bronx, New York
06.2016 - 11.2018
  • Handled incoming calls and emails from customers regarding customer pick ups.
  • Scheduled and dispatched drivers to locations in the Bronx NYC
  • Worked closely with customers to effectively resolve issues and complaints.

Education

High School Diploma -

Bronx Regional High School
The Bronx, NY

Skills

  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Special Requests
  • Courteous with Strong Service Mindset
  • Valid Driver's License
  • Interpretation and Translation Services
  • Customer Service and Assistance

Timeline

Customer Service Specialist

Spectrum Cable
11.2018 - 03.2022

Transportation Dispatcher

OJ Car Service
06.2016 - 11.2018

High School Diploma -

Bronx Regional High School
Lanessa Morales