LANETTA FOOKS
Tucson,AZ
Summary
High-performing customer service professional recognized for exceptional call engagement, service reliability, and operational initiative. Consistently ranked among top-performing representatives for answer rate and customer responsiveness. Demonstrated ability to exceed standard role expectations by proactively resolving service barriers, supporting logistics, and ensuring uninterrupted customer experience in regulated, high-accountability environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Operator
CarMax
Tucson, AZ
03.2025 - Current
- Manage 20+ inbound and outbound customer interactions daily while maintaining a 98% call answer rate
- Consistently ranked among top-performing representatives company-wide for responsiveness and reliability
- Proactively conduct 15+ daily appointment and follow-up calls to maximize service completion rates
- Assume extended responsibilities including parts pickup and urgent logistics coordination to prevent service delays. Ultimate team-player with pride.
- Maintain detailed, audit-ready service documentation to support compliance and operational transparency
- Serve as a trusted team resource during peak volume periods through leadership-by-example and solution-focused support
Housekeeper / Guest Services Associate
University Inn
Tucson, AZ
04.2024 - Current
- Deliver consistent guest support while adhering to standardized hospitality and safety procedures
- Respond to service issues promptly to preserve guest satisfaction and retention
- Maintain accurate service and inventory documentation
Office Assistant
La Frontera Center
Tucson, AZ
03.2021 - 06.2021
- Coordinated front desk operations, scheduling systems, and client intake processes
- Maintained confidential records in compliance with HIPAA and organizational policies
- Supported reporting, filing, and documentation workflows
Hairstylist / Client Services Specialist
Sport Clips
Tucson, AZ
12.2021 - 03.2023
- Built long-term client relationships through structured consultations and personalized service
- Managed transactions, scheduling, and client records using POS platforms
- Maintained consistency with service quality standards
Education
General Studies Diploma - undefined
Michelle Clark Magnet High School
Skills
- High-Volume Call Management
- Client Retention
- Performance Optimization
- Process Compliance
- Issue Resolution
- Technical Documentation
- Data Accuracy
- Case Ownership
- Microsoft Suite
- SOP Adherence
- Appointment Coordination
- Quality Assurance Support
- Cross-Functional Support
- Ad-hoc Service Reporting
Certification
- Life & Health Insurance License
- Personal Lines License
- Insurance Producer License
- CPR Certification
- Barbering License
- Class D License
Timeline
Customer Service Operator
CarMax
03.2025 - Current
Housekeeper / Guest Services Associate
University Inn
04.2024 - Current
Hairstylist / Client Services Specialist
Sport Clips
12.2021 - 03.2023
Office Assistant
La Frontera Center
03.2021 - 06.2021
General Studies Diploma - undefined
Michelle Clark Magnet High School