Lanette Land

• Updated reports, managed accounts, and generated reports for company database
• Coordinated special projects and managed schedules
• Maintained and processed invoices for company clients
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Completed payroll for employees and maintained detailed records of procedures
• Reconciled and corrected issues with financial records

• Service clients weekly with one-on-one customized plans for nail care
• Performed accounting duties; payment collection, bank reconciliation, using Square and QuickBooks

• Directed all day-to-day operations of busy spa
• Held individual meetings with employees to improve performance to boost profitability
• Verified end-of-day reports against credit card POS and cash profits
• Recorded sales into weekly income report
• Resolved customer issues promptly to build loyalty
• Recruited, hired and trained all new employees

• Skillfully and patiently explained coverage options to potential policyholder's, answering any questions or concerns
• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations
• Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
• Resolved customer questions quickly, usually within 1 hour

• Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books
• Maintained and processed AR invoices daily
• Reviewed client accounts and resolved coding errors
• Completed daily account tracking, payroll and wage allocations with 100% accuracy
• Processed employee expense reports weekly
• Maintained weekly bookkeeping operations including AP, monthly banking reconciliation and disbursements
• Analyzed monthly balance sheet accounts
• Established, and improved accounting systems and processes to meet business needs and maximize effectiveness of operations
• Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies
• HR Support for 25+ employees

.

• Generate leads through the creation of compelling and shareable content for various digital channels.
• Enhance customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
• Respond to inquiries and engaged with followers to build community and support customer

• Performed accounting duties such as payment collection, bank reconciliation monthly using QuickBooks
• Wedding coordinator for over 30 wedding parties
• Treated weekly clients with one-on-one service
• Managed spa inventory in Salon Software