Laney Fredrick
Fort Smith,AR
Summary
Motivated and detail-oriented Business Administration graduate with concentrations in Consumer Marketing and Human Resource Management. Proven expertise in strategic marketing principles, HR fundamentals, and operational efficiency. Skilled in software systems, team leadership, and customer service, with a strong analytical mindset and the ability to adapt to dynamic environments. Currently excelling in Employee Experience at ArcBest while seeking opportunities for growth and impactful contributions in a professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Capital Management Coordinator – Employee Experience
ArcBest
04.2024 - Current
- Assists in software releases, collaborating with vendors and functional teams to ensure smooth implementation and align projects with product vision
- Develops and launched training materials and company-wide learning resources to enhance employee knowledge and engagement
- Gathers and analyzes key performance indicators (KPIs) to provide actionable insights for process improvements
- Coordinates product launch discussions and supports service optimization tasks to meet organizational goals
- Creatively solves issues, documents changes, and assists with testing to ensure functionality met expectations
Server | FOH Trainer | MID Manager
JJ’s Bar and Grill
09.2021 - 04.2024
- Delivered exceptional customer service, processed transactions efficiently, and managed high-pressure situations with professionalism
- Trained and mentored new staff on restaurant policies, procedures, and customer service standards, ensuring operational excellence
- Developed and implemented social media campaigns to boost brand recognition and customer engagement (briefly give insight)
- Monitored inventory levels, maintained food quality standards, and implemented cost-effective measures to maximize profitability can you speak to profitability?
- Assisted management in daily operations, delegating tasks, and fostering a positive, team-oriented work environment
Education
Bachelor of Business Administration - Consumer Marketing, Human Resource Management
University of Arkansas
Fort Smith, AR05-2023
Skills
- Microsoft Office Suite
- Google Drive
- Workday
- ServiceNow
- Customer Relations
- Adobe Photoshop
- Employee Training
- Strategic Thinking
- Sales Strategies
- Public Speaking
- Communication
- Collaboration
- Leadership
- Digital Advertising
- Campaign Development
- Instagram Content Management
- Inventory Management
- Cost-Effectiveness
- Employee Training
- Teamwork and collaboration
- Customer Service Excellence
Certification
- Certificates of Proficiency: Consumer Marketing | Human Resource Management
Affiliations
- Gamma Phi Beta - Vice President of Panhellenic Affairs
- Career Site Hype Committee
- Women in Stem: Supply Chain
Timeline
Human Capital Management Coordinator – Employee Experience
ArcBest
04.2024 - Current
Server | FOH Trainer | MID Manager
JJ’s Bar and Grill
09.2021 - 04.2024
Bachelor of Business Administration - Consumer Marketing, Human Resource Management
University of Arkansas
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