LANEY GARCIA
Austin,United States
Summary
Experienced Resident Services Manager with over 4 years in the multifamily housing industry and a proven record of delivering exceptional resident experiences. Skilled in property operations, resident relations, vendor coordination, and renewal management. Known for strong communication, organization, and problem-solving abilities that drive resident satisfaction and community retention.
Overview
5
5
years of professional experience
Work History
Resident Service Manager
Greystar
08.2024 - Current
- Managed resident inquiries and resolved issues to enhance community satisfaction.
- Coordinated resident events, fostering engagement and building community relationships.
- Streamlined move-in and move-out processes to improve operational efficiency.
- Conducted regular property inspections, ensuring compliance with safety standards and maintenance protocols.
- Trained new staff on operational procedures, enhancing team performance and service quality.
Leasing Manager
Avenue 5
03.2021 - 08.2024
- Evaluated competitor properties through site visits or other means of gathering intelligence in order to remain competitive within the market.
- Regularly scheduled check-in meetings with the manager to discuss progress, updates, and new ideas.
- Maintained courteous communications and follow-up correspondence with residents, applicants, and prospects.
- Established professional relationships with vendors, suppliers, and contractors to increase rapport.
- Efficiently managed lease signing and approval process, ensuring all financial and background checks were completed.
Education
Certification - Physical Therapy -
Penn Foster
Seattle04.2021
High School - GED -
Penn Foster
Seattle05.2020
Skills
- Social Media Marketing
- Operational Reporting
- Conflict Resolution
- Organizational Skills
- Relationship Building
- Marketing planning
- Client Relations
- Excellent Communication
- Compliance standards
- Staff training
- Event coordination
- Vendor management
- Fair housing laws knowledge
- Property Management
- Event Planning
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Resident Service Manager
Greystar
08.2024 - Current
Leasing Manager
Avenue 5
03.2021 - 08.2024
High School - GED -
Penn Foster
Certification - Physical Therapy -
Penn Foster