Laney Holmes
Bartender
Sterling,MA
Summary
I am a hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. I am organized, a team player, and an expert when it comes to high stress situations. I am very skillful with technology and know how to use excel, word, access and more.
Overview
6
6
years of professional experience
Work History
Bartender
Sterling National Country Club
Sterling, MA
09.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept things organized
- Dealt with many people with many age groups
Waitress
Barbers Crossing North
Sterling, MA
01.2016 - 09.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted customers and helped with product questions, selections and purchases.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Criminal Justice
Worcester State University
Worcester, MA05.2023
High School Diploma -
Wachusett Regional High School
Holden, MA05.2018
Skills
- Age Identification and Compliance
- Food and Beverage Service
- Knowledge of Craft and Microbrews
- Bar Operations and Logistics
- Hospitality and Guest Service
- Outstanding Customer Service
- High-Volume Environments
- Guest Satisfaction
- Strategic Oversight
- Energetic and Outgoing
- Engaging different aged Customers
- Team Player
Timeline
Bartender
Sterling National Country Club
09.2021 - Current
Waitress
Barbers Crossing North
01.2016 - 09.2021
Bachelor of Science - Criminal Justice
Worcester State University
High School Diploma -
Wachusett Regional High School
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