Laney Jessell
Pittsburgh
Summary
Dynamic professional with extensive experience in managing front-of-house operations to enhance guest experiences. Proven leadership abilities foster team collaboration and ensure the delivery of seamless service. Recognized for effective problem-solving skills and a commitment to maintaining high standards in fast-paced environments. Passionate about creating memorable experiences that drive customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Front of House
Dad’s Pub and Grub
05.2022 - Current
- Deliver excellent customer service while managing 5–8 tables simultaneously, ensuring timely and accurate order fulfillment in a fast-paced environment.
- Coordinate front-of-house and kitchen operations as expo, managing to-go orders, running food, and communicating with kitchen staff to ensure smooth service during high-volume periods.
- Greet and assist customers, resolving inquiries, and maintain a positive dining experience.
- Support staff in maintaining an organized, efficient, and clean restaurant.
- Manage incoming phone orders and coordinate guest requests to uphold high satisfaction standards.
- Previously trained and mentored new team members, providing guidance to ensure smooth onboarding and operational consistency.
Event Operations Intern
Atlantic Coast Sports
05.2025 - 08.2025
- Supported operations for 4 multi-day tournaments, assisting with logistics, inventory preparation, and on-site coordination in a fast-paced event environment.
- Presented championship medals and delivered company remarks during final games, representing the organization in front of teams, coaches, and spectators.
- Led pre-game plate meetings with umpires and head coaches to communicate tournament rules and ensure alignment with company policies.
- Coordinated distribution of event materials (medals, scorecards, banners, supplies) and proactively resolved logistical issues, including locating missing championship materials under time constraints.
- Maintained accurate organization of tournament inventory and materials, working both independently and collaboratively to meet event deadlines.
Front of House
Texas Roadhouse
10.2020 - 08.2022
- Greeted and welcomed customers, resolving inquiries and ensuring a positive dining experience in a fast-paced environment.
- Supported staff in maintaining an organized, efficient, and clean restaurant, contributing to smooth daily operations.
- Managed incoming calls, coordinated the guest waitlist, and handled to-go orders, including gathering food, bagging, and cashing out or delivering orders to customers.
- Trained and mentored multiple new team members, providing guidance and feedback to improve performance and operational consistency.
Education
Bachelor of Arts - Communication/Organizational Management
Carlow University
Pittsburgh, PA07.2025
Skills
- Adaptable and quick to learn new technologies and processes, improving operational efficiency
- Dependable team player with a track record of meeting commitments and supporting staff
- Skilled in delivering exceptional customer service, actively addressing needs, and resolving issues
- Experienced in coordinating operations, training staff, and managing multi-task responsibilities in fast-paced environments
Timeline
Event Operations Intern
Atlantic Coast Sports
05.2025 - 08.2025
Front of House
Dad’s Pub and Grub
05.2022 - Current
Front of House
Texas Roadhouse
10.2020 - 08.2022
Bachelor of Arts - Communication/Organizational Management
Carlow University
Relevant Coursework and Activities
- Organizational Communication Class - Collaborated on a comprehensive presentation about the pros and cons of hybrid work, developed over multiple class sessions; presented findings at Carlow’s Scholars Day, engaging students and faculty in meaningful discussions.
- Carlow Chronicle - Contributed to the school newspaper by writing articles and collaborating with the editorial staff to ensure accuracy, quality, and timely publication.