Laney Klosterman
Celina,OH
Summary
Organized and dependable professional with a foundation in project management. Experience in supporting teams, coordinating operations, and maintaining accurate inventory while ensuring efficient workflows. Currently enhancing financial knowledge relevant to project management through targeted coursework.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Citizens National Bank
Celina, Ohio
03.2026 - Current
- Gaining strong organizational and task prioritization skills while successfully balancing full-time employment and college coursework.
- Communicates with retail and commercial customers each day to answer questions, explain account services, and resolve routine account issues.
- Processes daily financial transactions, including deposits, withdrawals, loan payments, and account transfers.
- Handles sensitive customer data with strict confidentiality and followed protocol to reduce financial risk and fraudulent activity.
- Resolves transaction discrepancies promptly while maintaining accurate records for branch audits.
- Manages cash handling and drawer accountability with strong accuracy and attention to detail.
- Balances cash drawer at end of each shift and matched totals with branch ledgers.
- Follows banking regulations, security procedures, and internal audit policies.
- Supports branch colleagues during high-volume customer interactions to ensure timely service delivery. during high-volume periods and helped complete daily closing tasks and end-of-day reports on time.
FOOD SERVICE WORKER
Wapakoneta City Schools
Wapakoneta, OH
09.2024 - 03.2026
- Supported regulatory training for new employees in a fast-paced environment.
- Prepared and served nutritious meals for students each day.
- Coordinated daily food service operations and schedules to meet dietary guidelines.
- Kept kitchen and dining areas clean and organized.
- Assisted with inventory tracking for food supplies and materials.
- Balanced part-time work with full-time undergraduate coursework.
PRODUCTION WORKER
Miller's Textile Services
Wapakoneta, OH
05.2022 - 05.2024
- Operated textile machinery to meet daily production schedules and quality benchmarks, collaborating with team members to ensure efficient workflow and uphold safety and organization standards. Upheld strict safety and organization standards across the facility, verified product labeling for quality assurance, and trained new hires on standard operating procedures and site safety protocols.
- Operated textile machinery to ensure efficient production flow.
- Collaborated with team members to meet daily production goals.
- Inspected finished products for quality and adherence to standards.
- Balanced part-time work with full-time undergraduate studies to develop time management skills.
SALES FLOOR ASSOCIATE
Kohl's
Saint Marys, OH
09.2019 - 08.2021
- Gained customer service experience through a part-time retail position during high school.
- Assisted customers and maintained organized merchandise displays, ensuring efficient inventory replenishment. Coordinated with team members to execute seasonal promotions on schedule and trained new associates on store procedures to support operational consistency.
- Assisted customers with product selection and inquiries on the sales floor.
- Maintained organized merchandise displays to enhance the customer shopping experience.
- Processed transactions efficiently at the cash register, ensuring smooth checkout.
Education
Bachelor's Degree - Technical And Applied Studies
Wright State University
Dayton, OH12.2026
High School Diploma -
Wapakoneta High School
Wapakoneta, OH05.2021
Skills
- Project coordination
- Stakeholder support
- Regulatory Adherence
- Customer service
- Customer Interaction
- Inventory Management
- Team collaboration
- Time management
INTERESTS
Tech enthusiast, passionate about exploring the latest advancements and innovations., Involved in working outside of contract expectations, provided free lunches for students during summer break., Regularly practice mindfulness and meditation for overall wellness.
Accomplishments
- Q2 2026 STAR Employee Award, CNB
- Academic Honors: President’s List, Dean’s List 2026
Timeline
Customer Service Representative
Citizens National Bank
03.2026 - Current
FOOD SERVICE WORKER
Wapakoneta City Schools
09.2024 - 03.2026
PRODUCTION WORKER
Miller's Textile Services
05.2022 - 05.2024
SALES FLOOR ASSOCIATE
Kohl's
09.2019 - 08.2021
Bachelor's Degree - Technical And Applied Studies
Wright State University
High School Diploma -
Wapakoneta High School