Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laney Wallace

Hot Springs,AR

Summary

Hardworking Sales Associate successful at cultivating and deepening relationships to build loyal account base. Leverages community involvement, skills with content creation on social media, and customer service to achieve sales goals.

Overview

5
5
years of professional experience

Work History

Senior Sales Associate

Red River Jeep Of Malvern
09.2023 - Current
  • Met or exceeded sales objectives on a consistent basis to drive company growth.
  • Boosted sales revenue by developing and maintaining strong relationships with clients.
  • Generated sales leads and cold called potential customers.
  • Utilized CRM tools
  • Developed and maintained knowledge of current sales and promotions to encourage new business.
  • Negotiated prices and terms of sales.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Participated in networking events and assisted with hosting local events at the dealership. Example: Jeeps & Joe (twice), Hot Springs Jeep Fest, tabling at ASU Three Rivers Baseball games, and more.
  • Implemented effective marketing strategies for increased product exposure and customer engagement via social media presence.

Parts Manager

Red River Jeep Of Malvern
02.2022 - 09.2023
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.

Operations Manager

K&A Tires And More
01.2021 - 02.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Developed and maintained relationships with external vendors and suppliers.

Parts Advisor/Manager

AutoZone
04.2019 - 05.2020
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Education

High School Diploma -

Malvern High School
Malvern, AR
05.2017

Skills

  • Top producer for the past 8 months
  • Customer care
  • Inventory photo management
  • Facilitating dealer trades
  • Product knowledge
  • Management
  • CRM proficiency
  • Cold calling skills
  • Marketing
  • Lead Generation
  • Customer Service
  • Teamwork and Collaboration
  • Goal-Oriented
  • Fast learner

Accomplishments

  • Sales Champion (Overall producer) - April 2024
  • Red River CDJR Malvern

  • Sales Champion (Overall producer) - February 2024
  • Red River CDJR Malvern

  • Sales Champion (Overall producer) - January 2024
  • Red River CDJR Malvern

  • Sales Champion (Overall producer) - November 2023
  • Red River CDJR Malvern


Timeline

Senior Sales Associate

Red River Jeep Of Malvern
09.2023 - Current

Parts Manager

Red River Jeep Of Malvern
02.2022 - 09.2023

Operations Manager

K&A Tires And More
01.2021 - 02.2022

Parts Advisor/Manager

AutoZone
04.2019 - 05.2020

High School Diploma -

Malvern High School
Laney Wallace