Lani Bonilla
Bakersfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Waitress
Pho 88 Restaurant
Bakersfield, CA
11.2019 - 05.2021
- Took orders for food and drinks and delivered them to guests.
- Greeted customers and provided menus.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Land Agent
Trc Environmental
San Ramon, CA
06.2021 - 12.2022
- Maintained and updated forest inventory data, including tree species, size, age and location.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed forest inventory and data collection using GPS technology and mapping software.
- Located trees and forest plots through use of GPS, aerial and satellite data.
- Planned and completed group projects, working smoothly with others.
Education
High School Diploma -
Centennial High School
Bakersfield, CA05-2018
Biology
Bakersfield College
Bakersfield, CASkills
- Customer Service Excellence
- Project Management
- Customer Service
- Data Analysis
- Inspections
- Environmental Compliance
- Training and Mentoring
- Appointment Scheduling
- Complaint resolution
- Payment Processing
- Positive and professional
- Cash Handling
Languages
English
Spanish
Timeline
Land Agent
Trc Environmental
06.2021 - 12.2022
Waitress
Pho 88 Restaurant
11.2019 - 05.2021
High School Diploma -
Centennial High School
Biology
Bakersfield College
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