Lani Carter
Los Angeles,CA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
California Pizza Kitchen
04.2022 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured dining ran without interruption by checking on tables and informing waitstaff of any issues
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Sales Floor Associate
JC Penny
04.2020 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Recommended accessories and complementary purchases to boost revenue.
- Stock merchandise, organize shelves and alert managers of any needs
- Delivered orders to curbside Pick up with enthusiasm and 100% accuracy.
- Assisted in store close out (making sure all was organized for morning shift)
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained a clean and organized sales floor, processing go backs to ensure an efficient shopping experience for customers.
Shipping and Receiving Clerk
Jourlani (part-time)
05.2019 - 01.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Sales attendant for market place events
- Process payments through POS System
Hostess
Bubba Gump Shrimp
03.2021 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Barista & Cashier
Starbucks
01.2021 - 09.2021
- Collaborated with a team of 7 people to raise customer service consistently
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Accommodated people appropriately to keep good customer service and keep up with high volume.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Received employee of the month for exemplary service
Education
No Degree - General Studies
Santa Monica College
Santa Monica, CA07.2025
High School Diploma -
Beacon Academy Of Nevada
Las Vegas, NV06.2019
Skills
- Excellent Customer Service
- Multitasking
- Proficiency in POS
- Retail merchandising expertise
- Complaint resolution
- Loss Mitigation
- Attention to Detail
- Relationship Building
- Shipment Tracking
- US Driver's License
- Inventory Management
- Effective Communication
Timeline
Hostess
California Pizza Kitchen
04.2022 - 10.2022
Hostess
Bubba Gump Shrimp
03.2021 - 09.2021
Barista & Cashier
Starbucks
01.2021 - 09.2021
Sales Floor Associate
JC Penny
04.2020 - 10.2022
Shipping and Receiving Clerk
Jourlani (part-time)
05.2019 - 01.2022
No Degree - General Studies
Santa Monica College
High School Diploma -
Beacon Academy Of Nevada
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