Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic
Lani Estacio
Open To Work

Lani Estacio

Kahului,USA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Lab Assistant/ Phlebotomist Patient Care TechnicianCustomer Service RepresentativeMedical Assistant

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Kahului, USA, USWailuku, HIKihei, HI
Open to relocation: Yes

Salary Range

24/hr - 30/hr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchPersonal development programsFlexible work hoursWork from home option

Summary

Oversaw patient care processes as a certified phlebotomist, medical assistant, and as a nurse assistant. Led initiatives to improve patient/ client interactions and healthcare delivery over 8 years in the healthcare sector. Cultivated strong relationships with clients, customers and patients through 20 years of customer service experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lab Assistant/ Phlebotomist

Clinical Labs of Hawaii
09.2024 - Current
  • Applies proper techniques for blood sample collection, prioritizing patient safety and preserving the integrity of samples.
  • Executes detailed labeling and processing of specimens, maintaining rigorous tracking standards for laboratory analysis.
  • Maintaines detailed records of specimen collection by initialing, dating, and noting precise collection times.
  • Coordinate efforts with medical professionals to validate test orders and implement suitable sample collection techniques.

Medical Assistant

Malama I Ke Ola Health Center (Community Clinic of Maui)
10.2023 - 2024

Achieved improved patient satisfaction by efficiently rooming ob-gyn patients and assisting pregnant women with prenatal check-ups. Delivered precise documentation of vital signs and medical histories through diligent charting practices. Enhanced clinical organization by streamlining urine sample collection and blood draw processes. Increased patient readiness for physician appointments by providing clear explanations of procedures and addressing concerns.

  • Cultivated strong patient relationships through effective communication, enhancing trust in clinic's commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Nurse Assistant

Unicare Healthcare, Inc
02.2021 - 2025
  • Enhanced patient quality of life by effectively assisting with daily living activities, including meal service and feeding. Improved patient mobility through strategic ambulation, turning, and positioning. Promoted hydration and nutrition by providing fresh water and snacks between meals. Maintained patient stability through diligent monitoring of vital signs and weight.

Screener

Kaiser Permanente
11.2020 - 2022
  • Facilitated smooth visitor experiences at screening trailer. Enhanced screening process for employees with language barriers through effective use of pictorial communication. Strengthened team dynamics by recognizing and remembering employee names.
  • Monitored visitor access to the building, confirming prior approval for all entrants.
  • Monitored screening processes and intervened with individuals not meeting health requirements.
  • Analyzed COVID-19 screening responses daily to make informed decisions regarding personnel and visitor access.
  • Achieved optimal supply levels at mask changing stations, enhancing safety protocols. Improved accessibility of essential safety equipment through effective restocking strategies. Fostered a culture of safety by maintaining necessary resources for team members.

Health Care Service Coordinator

Americare Home Health
07.2018 - 11.2020

Achieved improved patient outcomes through effective monitoring and coordination of treatment plans. Enhanced patient understanding of health conditions by providing education and connecting them with appropriate healthcare resources. Streamlined caregiver scheduling and billing processes, contributing to operational efficiency.

Nurse Assistant

Americare
07.2018 - 08.2019

Oversaw patient care in home settings, delivering medication and facilitating essential daily living activities. Managed household tasks including cleaning and meal preparation to enhance patient comfort. Documented patient interactions to ensure continuity of care and address evolving needs.

  • Engaged patients in meaningful activities to enhance emotional and social support.
  • Collaborated with team members to develop individualized care plans for patients.
  • Transported patients safely within the facility using appropriate equipment such as wheelchairs or lifts.
  • Communicated regularly with family members regarding patient progress and concerns, establishing open lines of dialogue for better collaboration in care planning efforts.
  • Monitored vital signs and reported any abnormalities to nursing staff promptly.
  • Provided emotional support to patients and families during difficult times, building trust and rapport.

Habilitation Specialist

BAYADA Home Health Care
04.2018 - 09.2019

Supported individuals with cerebral palsy, autism spectrum disorder, and intellectual or developmental disabilities in home and school environments as a companion and mentor. Provided personal care assistance and promoted client safety. Assisted clients in developing self-sufficiency skills to enhance independence and quality of life.

Cashier and Sales Associate

Target
01.2015 - 01.2017
  • Managed cash register operations, ensuring accurate processing of cash, check, and credit card transactions.
  • Oversaw cash drawer accuracy and ensured daily sales reports were balanced.
  • Executed customer transaction processing with precision using point-of-sale systems.
  • Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
  • Facilitated customer inquiries and delivered exceptional service to enhance overall shopping experience.
  • Managed secure processing of multiple payment methods to ensure accuracy and minimize discrepancies.
  • Enhanced store success by upholding rigorous cleanliness standards across the facility.
  • Optimized customer service experience by streamlining purchase and return processing.
  • Executed cash card and check transactions to facilitate customer purchases.
  • Assisted in streamlining checkout procedures. Supported training of new staff on POS systems.

Bank Teller/Customer Service Representative

Kaiser Permanente
01.2015 - 01.2016
  • Processed customer transactions accurately, ensuring seamless account management.
  • Executed transactions including deposits, loan payments, check cashing, and savings withdrawals to enhance customer satisfaction.
  • Processed customer requests for cashier's checks, traveler's checks, and Series E bonds, ensuring compliance with financial regulations.
  • Facilitated customer inquiries effectively through in-person and telephone communication. Enhanced customer service by connecting clients with suitable bank services. Streamlined transaction logging for cashier’s checks and traveler’s checks. Generated accurate currency transaction reports to support regulatory compliance.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Education

High School Diploma -

Juan C Laya High school
Panagasinan
2005

Skills

Venipuncture

Blood collection

Patient care

Patient communication and empathy

Detail oriented

Handling cash and accuracy

Vitals signs Assessment

Multitasking in fast-paced environments

Time management

Office management

Detailed Documentation verification

Customer service and communication

Clerical and data entry

Filing system

Teamwork

Self motivation

Document preparation

Appointment scheduling

Record keeping

Payment collection

Telephone etiquette

Certification

  • Basic medical terminology
  • Certified Phlebotomy Technician April 2018 to Present
  • CPR Certification
  • BLS Certification 2023 to 2026

Languages

English, Ilocano - Fluent
English - Fluent

Additional Information

Nurses aid, Blood borne pathogens certification, CPR trained (infants and adults) and certified.

Timeline

Lab Assistant/ Phlebotomist

Clinical Labs of Hawaii
09.2024 - Current

Medical Assistant

Malama I Ke Ola Health Center (Community Clinic of Maui)
10.2023 - 2024

Nurse Assistant

Unicare Healthcare, Inc
02.2021 - 2025

Screener

Kaiser Permanente
11.2020 - 2022

Health Care Service Coordinator

Americare Home Health
07.2018 - 11.2020

Nurse Assistant

Americare
07.2018 - 08.2019

Habilitation Specialist

BAYADA Home Health Care
04.2018 - 09.2019

Cashier and Sales Associate

Target
01.2015 - 01.2017

Bank Teller/Customer Service Representative

Kaiser Permanente
01.2015 - 01.2016

High School Diploma -

Juan C Laya High school