

Oversaw patient care processes as a certified phlebotomist, medical assistant, and as a nurse assistant. Led initiatives to improve patient/ client interactions and healthcare delivery over 8 years in the healthcare sector. Cultivated strong relationships with clients, customers and patients through 20 years of customer service experience.
Achieved improved patient satisfaction by efficiently rooming ob-gyn patients and assisting pregnant women with prenatal check-ups. Delivered precise documentation of vital signs and medical histories through diligent charting practices. Enhanced clinical organization by streamlining urine sample collection and blood draw processes. Increased patient readiness for physician appointments by providing clear explanations of procedures and addressing concerns.
Achieved improved patient outcomes through effective monitoring and coordination of treatment plans. Enhanced patient understanding of health conditions by providing education and connecting them with appropriate healthcare resources. Streamlined caregiver scheduling and billing processes, contributing to operational efficiency.
Oversaw patient care in home settings, delivering medication and facilitating essential daily living activities. Managed household tasks including cleaning and meal preparation to enhance patient comfort. Documented patient interactions to ensure continuity of care and address evolving needs.
Supported individuals with cerebral palsy, autism spectrum disorder, and intellectual or developmental disabilities in home and school environments as a companion and mentor. Provided personal care assistance and promoted client safety. Assisted clients in developing self-sufficiency skills to enhance independence and quality of life.
Venipuncture
Blood collection
Patient care
Patient communication and empathy
Detail oriented
Handling cash and accuracy
Vitals signs Assessment
Multitasking in fast-paced environments
Time management
Office management
Detailed Documentation verification
Customer service and communication
Clerical and data entry
Filing system
Teamwork
Self motivation
Document preparation
Appointment scheduling
Record keeping
Payment collection
Telephone etiquette
Nurses aid, Blood borne pathogens certification, CPR trained (infants and adults) and certified.