LANI HALL
Temecula,CA
Summary
Dedicated customer service representative with extensive real estate industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth. With a strong background in sales and customer service, I've navigated through different professional domains. My experience spans from real estate sales and property management to venturing into entrepreneurship, such as a destination restaurant, motel ownership, and a logging and excavation company.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
Indigo Real Estate Services
Honolulu, HI
06.2022 - 04.2025
- Facilitated tenant paperwork processing and verification.
- Organized community events such as open houses and tenant appreciation days.
- Updated tenant records and maintained accurate files for all tenants.
- Completed lease applications and verifications, notifying prospects of results.
- Handled resident complaints and expedited maintenance requests.
- Prepared invoices for payment processing according to company policies.
- Responded quickly to emergency situations involving tenants or properties.
- Processed invoices using accounts payable software system.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
Administrative Assistant
Menifee Escrow
Menifee , CA
02.2025 - 02.2025
- Reviewed files, records and other documents to obtain information or respond to requests.
- Provided customer service through phone calls or emails promptly and professionally.
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Put together closing statements for buyer and seller review.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
Wine Tasting Room Manager
Hard Row To Hoe Vineyards
Leavenworth, WA
12.2017 - 11.2020
- Oversee tasting room operations to exceed revenue targets and enhance wine club membership.
- Assisted with merchandising displays throughout the tasting room.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored daily operations in the tasting room to ensure compliance with state laws and regulations.
- Maintained exceptional service standards to ensure memorable guest experience.
Assistant Manager & Sales
Coach Factory
Centralia, WA
02.2010 - 04.2015
- Lead a dynamic team to excel in customer service and sales.
- Provide staffing support and manage payroll.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Account Executive
TransWestern Publishing Yellow Pages
Palm Springs, CA
03.2001 - 04.2004
- Developed strong relationships with existing customers by providing excellent customer service experience.
- Identified needs of customers promptly and efficiently.
- Delivered top-tier marketing and advertising solutions to small business.
- Manage and prioritize a sales pipeline to meet and exceed revenue targets
Education
Certificate of Completion - Cyber Awareness Challenge
Cyber Awareness
Honolulu10-2024
Fair Housing Completion -
State of Hawaii
Honolulu, HI08-2024
Some College (No Degree) -
Western School of Real Estate
San DiegoSome College (No Degree) -
San Diego Mesa College
San DiegoSkills
- Professional demeanor and Confident
- Strong Communication Skills
- Negotiation Skills
- HUD tenant paperwork processing
- Fair Housing Laws
- Adaptability and flexibility
- Team Leadership Management
- Property Management Software - Yardi and Rent Cafe
Affiliations
- Pickleball enthusiast
Accomplishments
- MVP award given to me by my peers TransWestern Publishing
- Multiple real estate awards for sales volume
Certification
- California Licensed Real estate agent
- Previously Licensed R.E. Broker in WA State
References
References available upon request.
Timeline
Administrative Assistant
Menifee Escrow
02.2025 - 02.2025
Assistant Manager
Indigo Real Estate Services
06.2022 - 04.2025
Wine Tasting Room Manager
Hard Row To Hoe Vineyards
12.2017 - 11.2020
Assistant Manager & Sales
Coach Factory
02.2010 - 04.2015
Account Executive
TransWestern Publishing Yellow Pages
03.2001 - 04.2004
Certificate of Completion - Cyber Awareness Challenge
Cyber Awareness
Fair Housing Completion -
State of Hawaii
Some College (No Degree) -
Western School of Real Estate
Some College (No Degree) -
San Diego Mesa College
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